70-685 – Enterprise Desktop Support Technician for Windows 7 Series!
Overview: Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Series Taught By:Sandra Batakis
Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More
$75.00Read more
Course Modules
(Duration: 2h 23m)
- Workbook (Pdf)
- Application Issues
- Identifying Cause and Resolving Desktop Application Issues
- Role of Enterprise Technician
- Troubleshooting Windows 7
- Programs Troubleshooting
- Using a Troubleshooter
- Demo – Troubleshooter
- Problem Steps Recorder
- Problem Steps Recorder Output
- Demo – Problem Steps Recorder
- Software Installation Methods
- Installing Applications
- Using Group Policy to Install Software
- Demo – GPO Driver Installation
- Other Group Policy Settings
- Group Policy and Software Restrictions
- Order of Software Restriction Policies Processing
- Enforcement Rules
- AppLocker
- AppLocker Requirements
- Creating AppLocker Rules Procedure Reference
- Demo – AppLocker Rules
- AppLocker Advantages
- AppLocker Disadvantages
- Installation Permissions and Compatibility
- Mitigation of Compatibility Issues
- Application Compatibility Options
- Digital Signing Software
- Program Compatibility – Control Panel
- Application Compatibility Toolkit Features
- Application Compatibility Toolkit (ACT)
- Running Applications in Compatibility Mode
- Demo – Compatibility Toolkit
- Other Tools to Know About
- User Account Control (UAC)
- Demo – User Account Control
- Windows Installer
- Identifying Cause of and Resolving Desktop Application Issues
- Running Legacy Applications
- How to Update Applications
- Application Updates
- Windows Update
- Demo – Windows Update
- WSUS
- GPO Options – WSUS
- WSUS Server Administrator
- WSUS Options
- Troubleshooting Windows Update
- Windows Management Instrumentation (WMI)
- WMI Tasks
- Sample VB Script Using WMI
- Internet Explorer
- Internet Explorer Privacy Settings
- Internet Explorer Add-Ons
- Demo – Internet Explorer Add-Ons
- Smart Screen Filter
- Demo – Smart Screen Filter
- Browsing History
- Web Site Certificates
- Group Policy Restrictions
- Demo – Group Policy Restrictions
- Restore Default Settings
- Chapter 01 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 2h 34m)
- Workbook (Pdf)Operating System Troubleshooting and Support
- Startup Architecture
- Windows Startup Recovery: Two Options
- Windows Startup Recovery: Advanced Boot Options
- Demo – Windows Advanced Startup Options F8
- Recovery Tools in Windows RE
- Demo – Windows RE
- Windows System Restore
- Demo – System Restore
- BCD
- MSConfig.exe
- Demo – MSCONFIG
- BCDEdit.exe
- Demo – BCDEdit
- Demo – Editing BCD
- Safe Mode Options
- Identifying Software Update Level
- Demo – Identifying Software Update Level
- Working with Services
- Configuring Services
- Demo – Configuring Services
- Finding Problems with Services
- Ways to Disable Services
- Demo – SC Query
- OS Troubleshooters
- Troubleshooting Pack Components
- Event Viewer
- Demo – Event Viewer
- Event Log Configuration
- Properties in Event Viewer
- Event Viewer and Task Scheduler
- Demo – Attach a Task in Event Viewer
- Event Forwarding
- Creating Event Subscriptions
- Enabling Subscriptions for Event Forwarding
- System Restore
- Windows Experience Index
- How Scores Work Together
- Demo – Windows Experience Index
- Windows 7 and Language Packs
- New Features of Language Packs
- Language Pack Deployment Options
- Multilingual Deployments
- Language Deployment
- Test Environments
- Imaging
- Windows Deployment Services
- Unattended Setup – WDS
- Microsoft Deployment Toolkit
- ImageX Commands
- ImageX Commands (Cont.)
- Internet Explorer Compatibility
- Enabling Compatibility
- Demo – Internet Explorer Compatibility
- Chapter 02 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 3h 17m)
- Workbook (Pdf)
- Networking with Windows 7
- Windows 7 Network Access
- Demo – Network and Sharing Center
- Demo – Connect/Disconnect VPN
- Link Layer Topology Discover (LLTD)
- Troubleshooting: Wired Networks
- Troubleshooting: Wireless
- Wireless Signal Strength
- Network Protocols
- Wireless Security
- Encryption Methods
- Wireless Profiles – Manual Configuration
- Demo – Wireless GPO
- Automatic Configuration
- Network Hardware
- Network Architecture
- Network Scope
- TCP/IP Configuration
- Demo – IPCONFIG
- TCP/IP Utilities
- Demo – TCP/IP Utilities
- Demo – Telnet
- Testing Connectivity with IPv4
- Demo – Testing Connectivity
- IPv6
- Name Resolution
- Domain Name System (DNS)
- Hosts File
- Windows Internet Name Service (WINS)
- LMHOSTS
- Order of Name Resolution Methods
- Link-local Multicast Name Resolution (LLMNR)
- Troubleshooting: Name Resolution
- IPSec
- Authentication of Connections
- Network Profiles
- Network Diagnostics
- Remote Access Methods
- VPN and Dial-up Authentication
- Direct Access Configuration
- Direct Access Authentication Methods
- Connection Manager Administration Kit
- Troubleshooting Remote Access
- Branch Cache
- Branch Cache – Configuration Options
- Chapter 03 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 56m)
- Workbook (Pdf)
- Configuring Security and Troubleshooting Issues
- Certificates
- Certificate Types
- Encrypting Files System
- EFS Encryption Keys
- Process of EFS
- Recovery Agents
- EFS Configuration
- Best Practices for EFS
- BitLocker Drive Encryption
- BitLocker Recovery
- How to Determine If Your Computer Has TPM
- Group Policy Settings – BitLocker
- BitLocker Best Practices
- BitLocker to Go
- Internet Explorer
- Demo – Configuring Internet Explorer
- User Account Control
- Firewalls
- Demo – Windows Advanced Firewall
- Windows Firewall with Advanced Security
- Create a New Rule
- Exceptions
- Conflicting Firewall Rules
- Logging
- Network Security Tools
- Windows Defender
- Demo
- – Netsh
- Protecting the OS from Attacks
- Types of Issues as a Result of Infection
- Windows 7 Tools and Features
- Demo
- – Registry Editor
- Demo
- – Action Center
- Demo
- – Windows 7 Action Center
- Protecting the PC Proactively
- Programs to Assist
- Most Effective
- Anti
- -Virus Software
- Microsoft Security Essentials Spyware and Preventative Measures
- Internet Explorer Protection
- How to Know If Your Infected
- How to Respond to Infected PC
- Chapter 04 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h)
- Workbook (Pdf)
- Supporting Mobile Users
- VPN Networking
- VPN Protocols
- VPN Authentication Methods
- Network Policies
- Network Policies Flow
- Remote Desktop
- Demo
- – Remote Desktop
- Configure Remote Desktop through GPO
- Demo
- – GPO
- – RDP
- Remote Assistance
- Configuring Remote Assistance with GPO
- Network Access Protection
- Troubleshooting NAP
- Direct Access
- DirectAccess Configuration Notes
- Branch Cache
- Setting Power Management
- Demo
- – Power Management
- Chapter 05 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 52m)
- Workbook (Pdf)
- Maintaining Hardware on Windows 7
- Types of Failures
- Identifying Hardware Issues
- Demo – Hardware Information
- Troubleshooting Hardware
- Devices Most Likely to Fail
- Memory Failures
- Hard Drive Failure
- Demo – Hard Drives
- Working with Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Hardware Diagnostic Tools Summary
- Resource Monitor
- Demo – Resource Monitor
- Performance Monitor
- Demo – Performance Monitor
- What Are Data Collector Sets?
- Demo – Data Collector Sets
- What Is Reliability Monitor?
- Demo – Reliability Monitor
- Performance Issues
- Demo – Process Affinity
- Common Components
- Device Drivers
- Removing Unsigned Drivers
- PNPUtil.exe
- Driver Verifier
- Updating Drivers
- Safe Mode
- Safe Mode Notes
- Legacy Programs with Driver Install
- Configuring Page File
- Demo – Virtual Memory
- Power Management
- Managing USB Devices
- Windows 7 Clients and Printer Installation
- Mobile Users and Printing
- XPS Based Printing
- Printer Driver Issues
- Print Spooler
- Spooler Options
- Configuration Options
- Printer Pools
- Installing Printers on the Network
- Printers and Group Policy
- How to Connect to Network Printers
- Internet Printers
- Printer Permissions
- Location Aware Printing
- Chapter 06 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 39m)
- Workbook (Pdf)
- Centralizing Configurations
- What is Group Policy
- Group Policy Settings
- Demo – Local GPO
- Tools to Determine Group Policy Issues
- Demo – GPO Server
- Administrative Templates
- Group Policy Application and Processing Order
- Settings That Can Affect Group Policy
- GPO Examples
- Synchronous GPO Processing
- Asynchronous GPO Processing
- Loopback Processing
- GPO Troubleshooting
- GPO Tools
- Event Viewer
- Event Forwarding
- Chapter 07 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 33m)
- Workbook (Pdf)
- User Login, Profiles and Access to Resources
- Login Process
- Types of Authentication
- Demo – User Accounts
- Multi-factor Authentication
- Network Infrastructure
- Active Directory
- Active Directory Infrastructure
- Active Directory Topology
- Network Based Services
- DNS
- Types of DNS Zones
- Demo – DNS
- DHCP
- Time Servers
- Trust Relationships
- Trust Examples
- Machine Accounts
- Benefits of Pre-staging Computer Accounts
- User Accounts
- Cached Credentials
- User Profiles
- Local Profiles
- Roaming User Profiles
- Mandatory User Profiles
- Troubleshooting: Login Settings
- Troubleshooting: Logon Errors
- Drive Mappings
- Demo – Drive Mappings
- Shared Folders
- Offline Files
- Offline File Settings – Server Side
- Demo – Offline Files
- Configuring Offline Files – Client Side
- Sync Center
- Offline Files Options
- Troubleshooting: Offline Files
- Transparent Caching
- NTFS Security
- Combining Shared Permissions with NTFS Permissions
- Inheritance
- NTFS DENY Permission
- Using DFS for Access to File Resources
- How DFS Works
- Notes About DFS
- Restoring Files – Local and Network
- Backups
- Chapter 08 Review
- Course Closure
- Review Quiz (Number of attempts allowed: Unlimited)
- about 15.25 hours on-demand video
- 8 downloadable Pdf Workbooks
- Unlimited time access (During Membership)
- Access on mobile and Desktop
- Certificate of Completion
Course Features Include:
Expert Lectures
Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.Certificates of Completion
Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.PowerPoint Visuals:
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.Professional Development Activities
Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.Review Quizzes
Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.Mobile Access
With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
Trusted by Aspiring IT Professionals, Corporations and
Government agencies for more than a Decade
Get unlimited online access learn anywhere, anytime using your computer or mobile device!