Beginner
ITIL v4 Foundations
- 2 Sections
- 33 Lessons
- 9h Duration
ITIL v4 Foundations Day 1
13 Lessons
- Introduction to ITILv4 Course and Exam Objectives
- Overview of ITILv4 and The Service Value System
- Practice Questions: Overview of ITILv4 and The Service Value System
- The 4 Dimensions of Service Management
- Practice Questions: The 4 Dimensions of Service Management
- What is a Service
- Practice Questions: What is a Service
- Providers and Consumers
- Practice Questions: Providers and Consumers
- The 7 Guiding Principles
- Practice Questions: 7 Guiding Principles
- The Continual Improvement Model
- Practice Questions: The Continual Improvement Model
ITIL v4 Foundations Day 2
20 Lessons
- The Service Value Chain
- Practice Questions The Service Value Chain
- ITIL Practices Overview
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Service Level Management
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
- Change Enablement
- Service Desk
- IT Asset Management
- Service Configuration Management
- Release Management
- Deployment Management
- Practice Questions ITIL Practices
- Course Wrap-up
Overview
This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.