IT Service Management

IT Service Management2019-07-31T21:08:15+00:00

Project Description

IT Service Management (85 Courses)

  • Course 01 – ITIL’s Lifecycle Approach to IT Service Management
  • Course 01 – Course Introduction
  • Course 02 – Introduction to ITSM
  • Course 03 – Continual Service Improvement
  • Course 04 – Service Operation
  • Course 05 – Service Transition
  • Course 06 – Service Design
  • Course 07 – Service Strategy
  • Course 01 – Course Introduction
  • Course 02 – ITSM Continual Improvement
  • Course 03 – Principles Themes
  • Course 04 – OCM
  • Course 05 – Communications
  • Course 06 – Metrics
  • Course 07 – CSI Approach
  • Course 08 – Integrate CSI
  • Course 01 – Course Introduction
  • Course 02 – Continual Service Improvement
  • Course 03 – 7-Step Improvement Process
  • Course 04 – Reporting, Methods & Technology
  • Course 05 – CSI Organization & Implementation
  • Course 01 – Course Introduction
  • Course 02 – Introduction to Managing Across the Lifecycle
  • Course 03 – Stakeholder Management & Communication
  • Course 04 – Process Integration
  • Course 05 – Managing Services Across the Lifecycle
  • Course 06 – Governance
  • Course 07 – Measurement
  • Course 08 – Implement & Improving
  • Course 01 – Course Introduction
  • Course 02 – Introduction to Operational Support & Analysis
  • Course 03 – Service Operation Processes
  • Course 04 – OSA Common Activities
  • Course 05 – Service Operation Functions
  • Course 06 – Organize & Implement
  • Course 01 – Course Introduction
  • Course 02 – Planning, Protection & Optimization
  • Course 03 – PPO Processes
  • Course 04 – Organize & Implement
  • Course 01 – Course Introduction
  • Course 02 – Release, Control & Validation
  • Course 03 – RCV Processes
  • Course 04 – Organizing & Technology
  • Course 01 – Course Introduction
  • Course 02 – Service Offerings & Agreements
  • Course 03 – SOA Processes
  • Course 04 – Organizing, Technology & Implementation
  • Course 01 – Course Introduction
  • Course 02 – Service Design
  • Course 03 – Service Design Activities
  • Course 04 – Service Design Processes
  • Course 05 – Technology, Organization & Implementation
  • Course 01 – Course Introduction
  • Course 02 – IT Service Lifecycle Service Operation
  • Course 03 – Service Operation Processes
  • Course 04 – Common Service Operation Activities
  • Course 05 – Service Operation Functions
  • Course 06 – Technical Considerations
  • Course 01 – Course Introduction
  • Course 02 – Service Strategy
  • Course 03 – Services & Strategy
  • Course 04 – Service Strategy Processes
  • Course 05 – Organizing & Sourcing
  • Course 06 – Implementation
  • Course 01 – Course Introduction
  • Course 02 – Service Transition
  • Course 03 – Service Transition Processes
  • Course 04 – Common Service Transition Activities
  • Course 05 – Structure, Technology & Implementation
  • Course 01 – Course IntroductionCourse 01 – Course Introduction
  • Course 02 – Overview and Key Features of COBIT 5
  • Course 03 – COBIT 5 Principles
  • Course 04 – COBIT 5 Enablers
  • Course 05 – Implementation Guidance
  • Course 06 – Process Capability Model and COBIT 5 Summary

OTHER COURSES

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