Module 01 – Principles of Professional Behavior 

(Duration: 23m)

1. Workbook (Pdf)
2. Principles of Professional Behavior
3. What is Etiquette?
4. What is Professionalism?
5. Costs of Poor Etiquette
6. Always Be Your Best
7. Always Be Your Best When Meeting and Greeting
8. Effectively Working for Your Boss
9. Being an Effective Part of the Team
10. Lesson 01 Review
11. Review Quiz (Number of attempts allowed: Unlimited)

Module 02  – Interview Etiquette

(Duration: 27m)

1. Workbook (Pdf)
2. Interview Etiquette
3. Types of Interviews
4. On the Phone
5. Employment Tests
6. Planning for the Interview
7. In the Waiting Room
8. During the Interview
9. After the Interview
10. Job Fair Interviews
11. Lesson 02 Review
12. Review Quiz (Number of attempts allowed: Unlimited)

Module 03 – Planning and Attending Business Meetings

(Duration: 25m)

1. Workbook (Pdf)
2. Planning and Attending Business Meetings
3. Types of Meetings
4. Planning Office Meetings
5. Attending Office Meetings
6. Planning Conference Call Meetings
7. During Conference Call Meetings
8. Planning Video/Teleconference Meetings
9. During Video/Teleconference Meetings
10. Meal Meetings
11. Making Reservations
12. Table Manners and Business Meal Etiquette
13. Utensils
14. Thank You Notes
15. Lesson 03 Review
16. Review Quiz (Number of attempts allowed: Unlimited)

Module 04 -Electronic Etiquette

(Duration: 18m)

1. Workbook (Pdf)
2. Electronic Etiquette
3. Voicemail
4. Cell phones
5. Email
6. Instant Messaging
7. Text
8. Social Media
9. Lesson 04 Review
10. Review Quiz (Number of attempts allowed: Unlimited)

Module 05- Multicultural Etiquette

(Duration: 15m)

1. Workbook (Pdf)
2. Multicultural Etiquette
3. Five Steps to Dealing with Diversity
4. Cultural Norms
5. Awareness of Personal Bias
6. Communication Guidelines
7. Key Guidelines
8. Lesson 05 Review
9. Course Closure
10. Review Quiz (Number of attempts allowed: Unlimited)

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