Business Skills Training Catalog – Business Etiquette and Professionalism

Overview: This course teaches students principles of professional behavior, interview etiquette,
planning and attending business meetings, electronic etiquette, and multicultural

Course Modules:

Module 01 – Principles of Professional Behavior 

(Duration: 23m)

  1. Workbook (Pdf)
  2. Principles of Professional Behavior
  3. What is Etiquette?
  4. What is Professionalism?
  5. Costs of Poor Etiquette
  6. Always Be Your Best
  7. Always Be Your Best When Meeting and Greeting
  8. Effectively Working for Your Boss
  9. Being an Effective Part of the Team
  10. Lesson 01 Review
  11. Review Quiz (Number of attempts allowed: Unlimited)

Module 02  – Interview Etiquette

(Duration: 27m)

  1. Workbook (Pdf)
  2. Interview Etiquette
  3. Types of Interviews
  4. On the Phone
  5. Employment Tests
  6. Planning for the Interview
  7. In the Waiting Room
  8. During the Interview
  9. After the Interview
  10. Job Fair Interviews
  11. Lesson 02 Review
  12. Review Quiz (Number of attempts allowed: Unlimited)

Module 03 – Planning and Attending Business Meetings

(Duration: 25m)

  1. Workbook (Pdf)
  2. Planning and Attending Business Meetings
  3. Types of Meetings
  4. Planning Office Meetings
  5. Attending Office Meetings
  6. Planning Conference Call Meetings
  7. During Conference Call Meetings
  8. Planning Video/Teleconference Meetings
  9. During Video/Teleconference Meetings
  10. Meal Meetings
  11. Making Reservations
  12. Table Manners and Business Meal Etiquette
  13. Utensils
  14. Thank You Notes
  15. Lesson 03 Review
  16. Review Quiz (Number of attempts allowed: Unlimited)

Module 04 -Electronic Etiquette

(Duration: 18m)

  1. Workbook (Pdf)
  2. Electronic Etiquette
  3. Voicemail
  4. Cell phones
  5. Email
  6. Instant Messaging
  7. Text
  8. Social Media
  9. Lesson 04 Review
  10. Review Quiz (Number of attempts allowed: Unlimited)

Module 05- Multicultural Etiquette

(Duration: 15m)

  1. Workbook (Pdf)
  2. Multicultural Etiquette
  3. Five Steps to Dealing with Diversity
  4. Cultural Norms
  5. Awareness of Personal Bias
  6. Communication Guidelines
  7. Key Guidelines
  8. Lesson 05 Review
  9. Course Closure
  10. Review Quiz (Number of attempts allowed: Unlimited)

Training Final Exam ?

Are you ready to earn your certificate of completion?

Launch The Exam

This course includes
  • about 1.50 hours on-demand video
  • 5 downloadable Pdf Workbooks
  • Unlimited time access (During Membership)
  • Access on mobile and Desktop
  • Certificate of Completion

Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.

  • PowerPoint Visuals:
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.

  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.

  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.

  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!

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