Overview

The Cisco CCNP Collaboration: CAPPS online training course will prepare students to develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks.

Course Instructor: Ralph Smith

Course Outline

01. Module 1: Cisco Unity Connection

  • Lesson 1: Designing and Deploying Cisco Unity Connection
  • Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Lesson 4: Configuring the Cisco Unity Connection System
  • Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Lesson 6: Configuring Unified Messaging
  • Lesson 7: Troubleshooting Cisco Unity Connection
  • Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

02. Module 2: Cisco Unity Express

  • Lesson 1: Designing and Deploying Cisco Unity Express
  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 3: Configuring Cisco Unity Express User Accounts and Features
  • Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 5: Troubleshooting Cisco Unity Express

03. Module 3: Cisco Unified IM and Presence Implementation

  • Lesson 1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

04. Module 4: Video Provisioning and Integration in a Unified Communications Deployment

  • Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Lesson 2: Describing Video Infrastructure
  • Lesson 3: Describing Cisco TMS

Skills Learned

After completing this online training course, students will be able to:

  • Voice messaging deployment
  • Cisco Unified Presence features
  • Troubleshooting mechanisms
  • Cisco Unified IM and Presence
  • Cisco Jabber integration option with Cisco Unified Communications Manager