In this instructor-led Implementing Cisco Collaboration Applications (CLICA) course students will learn collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

This course prepares students for the Cisco CCNP Collaboration concentration exam – CLICA. Passing this exam along with the CCNP Collaboration core exam, CLCOR, will earn students the Cisco CCNP Collaboration certification.

Exam Number: 300-810 CLICA

Course Instructor: Faisal Khan

Course Outline

01. Single Sign-On (SSO) for Collaboration Applications

  • Introduction to Single Sign-On
  • Types of SSO
  • Configuring SSO
  • Introduction to SAML SSO

02. Configuring Cisco Unified IM and Presence

  • Introduction to Cisco Unity Connection
  • Introduction to CUC multicluster operation
  • Configuring on-prem Cisco Unified Instant Message and Presence
  • Troubleshooting on prem Cisco Unified Instant Message and Presence

03. Configuring Cisco Unity Connection and Cisco Unity Express

  • Configuring call operation and rules in Cisco Unity Connection
  • Troubleshoot Cisco Unity Connection
  • Implementing toll fraud prevention
  • Configuring Cisco Unity Express integration to Cisco Unified Communications Manager Express

04. Application Clients

  • Introduction to Cisco Unified Attendant Console
  • Configuring service discovery
  • Configuring Jabber client installation switches
  • Troubleshooting Cisco Jabber

Skills Learned

After completing this online training course, students will be able to:

  • Configure and utilize the Single Sign-On application
  • Describe Cisco Unity Connection
  • Describe the CUC multicluster operation
  • Configure on-prem Cisco Unified Instant Message and Presence
  • Configure call operation and rules in Unity Connection
  • Implement toll fraud prevention
  • Describe Cisco Unified Attendant Console
  • Configure and troubleshoot Cisco Jabber