Overview
The Cisco CCNP Collaboration: CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.
Course Instructor: Ralph Smith
Course Outline
- Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
- Module 4: Call Setup Issues
- Module 5: ILS and GDPR Issues
- Module 6: Cisco Unified Communications Manager Mobility Features
- Module 7: Cisco TelePresence Management Suite Issues
- Module 8: Voice Quality and Media Resources Issues
Skills Learned
After completing this online training course, students will be able to:
- Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
- Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
- Troubleshooting issues with Call Setup
- Troubleshooting issues with ILS
- Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
- Troubleshooting issues with Cisco TelePresence Management Suite
- Troubleshooting issues with Voice Quatlity and Media Resources