Overview

The Cisco CCNP Collaboration: CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

Course Instructor: Ralph Smith

Course Outline

  • Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
  • Module 2: Cisco Unified Communications Manager Troubleshooting
  • Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
  • Module 4: Call Setup Issues
  • Module 5: ILS and GDPR Issues
  • Module 6: Cisco Unified Communications Manager Mobility Features
  • Module 7: Cisco TelePresence Management Suite Issues
  • Module 8: Voice Quality and Media Resources Issues

    Skills Learned

    After completing this online training course, students will be able to:

    • Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
    • Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
    • Troubleshooting issues with Call Setup
    • Troubleshooting issues with ILS
    • Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
    • Troubleshooting issues with Cisco TelePresence Management Suite
    • Troubleshooting issues with Voice Quatlity and Media Resources