Overview

In the Cisco CCNP R&S: TSHOOT course students will learn and practice techniques to monitor and troubleshoot routed and switched networks through extensive hands-on lab exercises. Troubleshooting methods, approaches, procedures, and tools are explored. A series of different organizations are introduced for each a set of troubleshooting scenarios that are presented. Students will attempt to solve as many of the troubleshooting tickets as they can; the debrief includes review information that will help them further understand the specific issues raised in the scenarios.

Course Instructor: Desiree Lindfield

Course Outline

01. Module 1. Tools and Methodologies of Troubleshooting

  • Describing Troubleshooting Methodologies
  • Using Troubleshooting Procedures
  • Following Recommended Practices During Routine Network Maintenance
  • Using Basic IOS Troubleshooting Tools
  • Using Specialized Troubleshooting Tools

02. Module 2. Troubleshooting at SECHNIK Networking Ltd.

  • Debrief of the each of the three Troubleshooting at SECHNIK Networking Ltd. Labs
  • Troubleshooting issues with trunks, NAT, interfaces, IPv6, network layer connectivity, error-disabled ports, DHCP, passive interfaces

03. Module 3. Troubleshooting at TINC Garbage Disposal Ltd.

  • Debrief of the each of the four Troubleshooting at TINC Garbage Disposal Ltd. Labs
  • Troubleshooting issues with BGP neighborship, port security, VLANs, native VLAN, OSPF adjacency, management access, HSRP, routing sources, VRRP, EtherChannel, GLBP, DHCP snooping

04. Module 4. Troubleshooting at PILE Forensic Accounting Ltd.

  • Debrief of the each of the five Troubleshooting at PILE Forensic Accounting Ltd. Labs
  • Troubleshooting issues with EIGRP adjacency, BGP filtering and route selection, NTP, inter-VLAN routing, DNS, remote device management, EIGRP named configuration, EIGRP stub, default routes, management plane security.

05. Module 5. Troubleshooting at Bank of POLONA Ltd.

  • Debrief of the each of the four Troubleshooting at POLONA Ltd. Labs.
  • Troubleshooting issues with redistribution, FHRP tracking, IP SLA, EIGRP summarization, basic RIPng, ACLs, GRE tunnels, OSPF summarization, AAA, OSPF for IPv6, OSPF stub areas.

06. Module 6. Troubleshooting at RADULKO Transport Ltd.

  • Debrief of the each of the four Troubleshooting at RADULKO Transport Ltd. Labs.
  • Troubleshooting issues with STP, PBR, CDP, LLDP, VTP, EIGRP for IPv6, MP-BGP, and OSPFv3 address families

Skills Learned

After completing this online training course, students will be able to:

  • Troubleshooting methods, approaches, and procedures
  • Recommended network maintenance practices
  • Using basic and specialized troubleshooting tools
  • Troubleshooting a redundant Internet gateway or redundant ISP fails to provide backup connectivity
  • Troubleshooting OSPF, EIGRP and BGP issues, including redistribution
  • Troubleshooting HSRP, VRRP, and GLBP issues
  • Troubleshooting EtherChannel issues
  • Troubleshooting other issues including NTP, DNS, default routes, IP SLAs, AAA, and GRE
  • Troubleshooting when headquarters or branch clients are unable to access internal devices or the Internet
  • Troubleshooting when you are unable to connect to a network device using SSH or Telnet
  • Troubleshooting when devices are unable to acquire a DHCP-provided address