Cisco Troubleshooting and Maintaining Cisco IP Networks (CCNP TSHOOT) v2.0 Online Training Series!
Overview: Troubleshooting and Maintaining Cisco IP Switched Networks is a qualifying exam for the Cisco Certified Network Professional CCNP®, certification. The TSHOOT exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.
Certification Details:
Cisco Certified Network Professional (CCNP) Routing and Switching certification validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions.
Certification Exam Details:
300-135 TSHOOT: Learn More about this certification exam.
Series Taught By: Robert Moore
Available CEUs for Course Series Completion: 14
Students can earn up to 14 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More
$150.00Read more
Course Modules
(Duration: 47m)
- Workbook (Pdf)
- Planning Maintenance for Complex Networks
- Maintenance Models and Methodologies
- Benefits of Structured Maintenance over Interrupt-driven Maintenance
- Maintenance Models and Methodologies – Cont.
- The Configuration Management Element of the FCAPS Model
- Network Maintenance Processes and Procedures
- Network Maintenance Tools, Applications, and Resources
- NTP Example
- Cisco Configuration and Documentation Tools
- Logging Services
- Logging to a Server
- Network Monitoring and Performance Measurement Tools
- Implementing Backup and Restore Services using FTP
- Implementing Backup and Restore Services using Archive
- Implementing Backup and Restore Services using configure replace
- Disaster Recovery Tools
- Demo – Creating a Physical and Logical Topology
- Chapter 01 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 25m)
- Workbook (Pdf)
- Troubleshooting Processes for Complex Enterprise Networks
- Troubleshooting Methodologies
- Troubleshooting Approaches
- Troubleshooting Approaches – Spot the Differences Example
- Troubleshooting Approaches – Move the Problem Example
- Implementing Troubleshooting Procedures
- The Troubleshooting Process – Verify and Define the Problem
- The Troubleshooting Process – Gather Information
- The Troubleshooting Process – Analyze
- The Troubleshooting Process – Eliminate
- The Troubleshooting Process – Propose Hypothesis
- The Troubleshooting Process – Test Hypothesis
- The Troubleshooting Process – Solve Problem
- The Troubleshooting and Network Maintenance
- Communication and Change Control – Cont.
- Disaster Recovery Tools
- Demo – Configuring Devices
- Demo – Doing a Baseline Configuration
- Chapter 02 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 41m)
- Workbook (Pdf)
- Using Maintenance and Troubleshooting Tools and Applications
- Collecting and Filtering Information Using IOS show Commands
- Testing Network Connectivity Using Cisco IOS Commands
- Collecting Real-time Information Using Cisco IOS debug Commands
- Diagnosing Hardware Issues Using Cisco IOS Commands
- Using Traffic Capturing Tools
- Gathering Information with SNMP
- Gathering Information with NetFlow
- SNMP and NetFlow Comparison
- Enabling Network Event Notification
- Enabling Network Event Notification – SNMP
- Enabling Network Event Notification – Embedded Event Manager (EEM)
- Enabling Network Event Notification – EEM
- Demo – Collecting and Filtering Information with the show ip Command
- Chapter 03 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 14m)
- Workbook (Pdf)
- Troubleshooting Tools and Applications
- Maintaining and Troubleshooting Campus Switched Solutions Troubleshooting
- Tools and Applications
- LAN Switch Operation
- Verifying Layer 2 Forwarding
- Spanning Tree Operation
- Spanning Tree Failures
- EtherChannel Operation
- EtherChannel Problems
- EtherChannel Diagnostic Commands
- EtherChannel Diagnostics
- Inter-VLAN Routing and Multilayer Switching
- Troubleshooting Routers and Multi-Layer Switches
- Troubleshooting Multi-layer Switches
- Switched Virtual Interfaces (SVIs) and Routed Ports
- Multilayer Switches, VLANs and Routing
- Routed Interfaces vs. SVIs
- Checking SVI Status
- First Hop Redundancy Protocols (FHRPs)
- Using First Hop Redundancy
- Verifying HSRP Operation
- Alternatives to HSRP
- HSRP, VRRP, and GLBP Diagnostic Commands
- Demo – Checking Connectivity & Show Commands
- Demo – First-Hop Redundancy Protocol
- Chapter 04 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 34m)
- Workbook (Pdf)
- Maintaining and Troubleshooting Routing Solutions
- Routing and Routing Data Structures
- Using IOS Commands to Verify Routing Functions
- IGP Routing Protocol Review
- EIGRP Review
- Monitoring EIGRP with show Commands
- Monitoring EIGRP with debug Commands
- EIGRP Troubleshooting Example
- OSPF Review: Process and Operation
- OSPF Review: Data Structures
- OSPF Review: Network Areas and LSAs
- OSPF Review: Information Flow Within an Area
- OSPF Review: Information Flow Between Areas
- Monitoring OSPF with show Commands
- Monitoring OSPF with debug Commands
- OSPF Troubleshooting Example
- Route Redistribution Review
- Verifying and Troubleshooting Route Propagation
- OSPF to EIGRP Redistribution Troubleshooting Process
- BGP Overview
- BGP Route Processing and Data Structures
- BGP Routing Information Flow: Peering
- Monitoring BGP with show Commands
- Monitoring BGP with debug Commands
- BGP Troubleshooting Example
- Demo – Troubleshooting Various Dynamic Routing Protocols
- Chapter 05 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 31m)
- Workbook (Pdf)
- Troubleshooting Addressing Services
- NAT/PAT Operation Review
- Troubleshooting NAT/PAT Issues
- NAT/PAT Troubleshooting Example 1: Routing Issue
- Using NBAR for Protocol Discovery
- NAT/PAT Troubleshooting Example 2: Incorrect Access List
- DHCP Overview
- DHCP Overview: Client–Server Communication
- DHCP Overview: Client–Server Communication – DHCP Packets (Message Types)
- Common DHCP Troubleshooting Issues: Three DHCP Roles a Router May Take
- DHCP Troubleshooting Issues: DHCP Relay Agent
- DHCP Troubleshooting Issues: DHCP Parameters and Options
- DHCP Troubleshooting Issues
- DHCP Troubleshooting Commands
- DHCP Troubleshooting Example 1: Problems After a Security Audit
- DHCP Troubleshooting Example 2: Duplicate Client IP Addresses
- DHCP Troubleshooting Example 3: Relay Agent Issue
- IPv6 Routing Overview – IPv6 vs IPv4
- Troubleshooting IPv6 Issues – Cont.
- IPv6 Troubleshooting – show Commands
- IPv6 Troubleshooting – debug Commands
- IPv6 Troubleshooting Example 1: IPv6 Routing Problems
- IPv6 Troubleshooting Example 2: Redistribution Issue
- IPv6 Troubleshooting Example 3: OSPFv3 Configuration Errors
- IPv6 Troubleshooting Example 4: OSPFv3 over 6to4 Tunnel
- IPv6 Troubleshooting Example 4 – Summary
- Demo – IP Addressing NAT and DHCP
- Chapter 06 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 39m)
- Workbook (Pdf)
- Troubleshooting Network Performance Issues
- Cisco Application Networking Services (ANS) Overview
- ANS Optimization Cycle
- ANS Baselining and Application Optimization Tools
- NetFlow Overview
- NetFlow Configuration
- NetFlow Statistics Example
- Cisco IP SLA Overview
- Cisco IP SLA Configuration
- Cisco IP SLA Configuration Example
- Cisco IP SLA Responder
- NBAR Overview
- Using NBAR for Protocol Discovery
- NBAR PDLMs
- SLB Overview
- QoS and AutoQoS Overview
- AutoQoS Autodiscovery and Configuration
- AutoQoS Discovery Results
- Common NetFlow Issues
- Common IP SLA Issues
- Common NBAR Issues
- Common AutoQoS Issues
- Network Application Service Troubleshooting Commands
- NetFlow Troubleshooting Example
- IP SLA Troubleshooting Example
- AutoQoS Troubleshooting Example
- Identifying Switch Performance Issues
- AutoQoS Troubleshooting Example – Cont.
- Identifying Switch Performance Issues – Cont.
- Switch Port/Interface Issues
- Troubleshooting Example: Duplex
- Automatic Medium-Dependent Interface Crossover (Auto-MDIX)
- Switch Forwarding Hardware
- Troubleshooting TCAM Problems
- Control Plane: Troubleshooting High CPU Load on Switches
- Troubleshooting High Switch CPU Load
- DHCP Issues
- Spanning-Tree Issues
- HSRP Issues
- Switch Performance Troubleshooting Issue 1: Speed and Duplex Settings
- Switch Performance Troubleshooting Issue 2: Excessive Broadcasts
- Switch Performance Troubleshooting Issue 3: Excessive Security
- Troubleshooting High Router CPU Load
- High Router CPU Load: ARP Input
- High Router CPU Load: Net Background, IP Background and TCP Timer Processes
- Troubleshooting Switching Paths
- Troubleshooting CEF
- IOS Tools to Analyze Packet Forwarding
- Analyzing Packet Forwarding: Step 1
- Analyzing Packet Forwarding: Step 2
- Analyzing Packet Forwarding: Step 3
- Analyzing Packet Forwarding: Step 4
- Analyzing Packet Forwarding: Step 5
- Analyzing Packet Forwarding: Step 6
- Analyzing Packet Forwarding: Step 7
- Troubleshooting Router Memory Issues
- Demo – Network Performance
- Chapter 07 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 1h 2m)
- Workbook (Pdf)
- Troubleshooting Converged Networks
- Section 1 Overview
- Common Wireless Integration Issues
- Standalone Wireless Solution
- Split MAC or Lightweight Solution
- Wireless Integration Issues
- Wireless Integration Issue Tools
- WLAN Connectivity Troubleshooting Example 1: Misconfigured Trunk
- WLAN Connectivity Troubleshooting Example 2: Duplex and Trust Issues
- WLAN Connectivity Troubleshooting Example 3: LWAPP Denied by New Security
- WLAN Connectivity Troubleshooting Example 4: DHCP Issues
- Section 2 Overview
- Unified Communications Integration Issues
- Unified Communications Design
- Unified Communications Components
- Unified Communications – IP Phones
- IP Phone Boot Process
- VLAN Considerations
- Troubleshooting Scenarios
- Modular QoS CLI (MQC)
- QoS Policy
- Unified Communications Commands
- Converged Network Troubleshooting Commands
- Example 1: Port Security and Voice VLAN Issues
- Voice Troubleshooting Example 1 – Cont.
- Example 2: Invalid Marking of VoIP Packets
- Voice Troubleshooting Example 2 – Cont.
- Example 3: ACL and Trunk Issues
- Voice Troubleshooting Example 3 – Cont.
- Section 3 Overview
- Troubleshooting Video Issues in a Converged Network: Video Application Types
- Common Video-Integration Issues
- Multicast Operation
- Troubleshooting Video Integration Issues
- Video-Integration Troubleshooting Example 1: Performance Issues Due to STP Topology
- Video Troubleshooting Example 1 – Cont.
- Example 2: IP Multicast Configuration Error
- Video Troubleshooting Example 2 – Cont.
- Demo – Troubleshooting Converged Networks
- Chapter 08 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 44m)
- Workbook (Pdf)
- Maintaining and Troubleshooting Network Security Implementations
- Security Features Review – Functional Planes
- Troubleshooting Management Plane Security
- Management Plane Security: AAA
- Management Plane Security: RADIUS & TACACS+
- Securing the Management Plane
- Securing the Management Plane – ACS
- Management Plane Authentication: AAA/TACACS+
- Management Plane Authorization: AAA/TACACS+
- Management Plane Accounting: AAA/TACACS+
- Management Plane: Common TACACS+ Issues
- Management Plane: TACACS+ Issues – Cont.
- Management Plane: Common RADIUS Issues
- Management Plane: RADIUS Issues – Cont.
- Troubleshooting Control Plane Security
- Securing the Control Plane: Overview
- Troubleshooting Data Plane Security
- Using IOS Stateful Packet Inspection (SPI)
- IOS SPI Example
- Zone-Based Policy Firewall Overview
- ZPF Example Topology
- ZPF Configuration Example: Process
- ZPF Configuration Example: Commands
- Other Methods of Securing the Data Plane
- Troubleshooting Data Plane Security – Cont.
- Troubleshooting ZPF Using Syslog – Example
- Troubleshooting ZPF Using show Commands
- Branch Office and Remote Worker Connectivity
- Branch Office & Remote Worker Connectivity Issues
- Branch Office Connectivity Issues with GRE
- Branch Office Connectivity Issues – Cont.
- Remote Connectivity Troubleshooting Commands
- BO/RW Troubleshooting Example – Main Diag.
- BO/RW TSHOOT Example 1: Address Translation Error
- BO/RW TSHOOT Example 2: Crypto Map ACL Error
- BO/RW TSHOOT Example 3: GRE Config. Error
- BO/RW TSHOOT Example 4: Recursive Routing Issue
- BO/RW TSHOOT Example 5: ACL Denies IPsec
- Chapter 09 Review
- Review Quiz (Number of attempts allowed: Unlimited)
(Duration: 57m)
- Workbook (Pdf)
- Review and Preparation for Troubleshooting Complex Enterprise Networks
- Section 1 Overview
- Review of Key Topics: Chapter 1
- Review of Key Topics: Chapter 2
- Review of Key Topics: Chapter 3
- Review of Key Topics: Chapter 4
- Review of Key Topics: Chapter 5
- Review of Key Topics: Chapter 6
- Review of Key Topics: Chapter 7
- Review of Key Topics: Chapter 8
- Review of Key Topics: Chapter 9
- Section 2 Overview
- Network Element and Protocol Relationships
- Troubleshooting Tips and Suggestions
- Demo – Reviewing Routing and Switching Concepts Particular to Troubleshooting
- Chapter 10 Review
- Course Closure
- Review Quiz (Number of attempts allowed: Unlimited)
- about 11.37 hours on-demand video
- 10 downloadable Pdf Workbooks
- Unlimited time access (During Membership)
- Access on mobile and Desktop
- Certificate of Completion
Course Features Include:
Expert Lectures
Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.Certificates of Completion
Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.PowerPoint Visuals:
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.Professional Development Activities
Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.Review Quizzes
Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.Mobile Access
With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
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