Cisco Troubleshooting and Maintaining Cisco IP Networks (CCNP TSHOOT) v2.0 Online Training Series!

Overview: Troubleshooting and Maintaining Cisco IP Switched Networks is a qualifying exam for the Cisco Certified Network Professional CCNP®, certification. The TSHOOT exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Certification Details:

Cisco Certified Network Professional (CCNP) Routing and Switching certification validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions.

Certification Exam Details:
300-135 TSHOOT: Learn More about this certification exam.

Series Taught By:  Robert Moore

Available CEUs for Course Series Completion: 14
Students can earn up to 14 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

$150.00Add to cart

Course Modules

(Duration: 47m)

  1. Workbook (Pdf)
  2. Planning Maintenance for Complex Networks
  3. Maintenance Models and Methodologies
  4. Benefits of Structured Maintenance over Interrupt-driven Maintenance
  5. Maintenance Models and Methodologies – Cont.
  6. The Configuration Management Element of the FCAPS Model
  7. Network Maintenance Processes and Procedures
  8. Network Maintenance Tools, Applications, and Resources
  9. NTP Example
  10. Cisco Configuration and Documentation Tools
  11. Logging Services
  12. Logging to a Server
  13. Network Monitoring and Performance Measurement Tools
  14. Implementing Backup and Restore Services using FTP
  15. Implementing Backup and Restore Services using Archive
  16. Implementing Backup and Restore Services using configure replace
  17. Disaster Recovery Tools
  18. Demo – Creating a Physical and Logical Topology
  19. Chapter 01 Review
  20. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 25m)

  1. Workbook (Pdf)
  2. Troubleshooting Processes for Complex Enterprise Networks
  3. Troubleshooting Methodologies
  4. Troubleshooting Approaches
  5. Troubleshooting Approaches – Spot the Differences Example
  6. Troubleshooting Approaches – Move the Problem Example
  7. Implementing Troubleshooting Procedures
  8. The Troubleshooting Process – Verify and Define the Problem
  9. The Troubleshooting Process – Gather Information
  10. The Troubleshooting Process – Analyze
  11. The Troubleshooting Process – Eliminate
  12. The Troubleshooting Process – Propose Hypothesis
  13. The Troubleshooting Process – Test Hypothesis
  14. The Troubleshooting Process – Solve Problem
  15. The Troubleshooting and Network Maintenance
  16. Communication and Change Control – Cont.
  17. Disaster Recovery Tools
  18. Demo – Configuring Devices
  19. Demo – Doing a Baseline Configuration
  20. Chapter 02 Review
  21. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 41m)

  1. Workbook (Pdf)
  2. Using Maintenance and Troubleshooting Tools and Applications
  3. Collecting and Filtering Information Using IOS show Commands
  4. Testing Network Connectivity Using Cisco IOS Commands
  5. Collecting Real-time Information Using Cisco IOS debug Commands
  6. Diagnosing Hardware Issues Using Cisco IOS Commands
  7. Using Traffic Capturing Tools
  8. Gathering Information with SNMP
  9. Gathering Information with NetFlow
  10. SNMP and NetFlow Comparison
  11. Enabling Network Event Notification
  12. Enabling Network Event Notification – SNMP
  13. Enabling Network Event Notification – Embedded Event Manager (EEM)
  14. Enabling Network Event Notification – EEM
  15. Demo – Collecting and Filtering Information with the show ip Command
  16. Chapter 03 Review
  17. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 14m)

  1. Workbook (Pdf)
  2. Troubleshooting Tools and Applications
  3. Maintaining and Troubleshooting Campus Switched Solutions Troubleshooting
  4. Tools and Applications
  5. LAN Switch Operation
  6. Verifying Layer 2 Forwarding
  7. Spanning Tree Operation
  8. Spanning Tree Failures
  9. EtherChannel Operation
  10. EtherChannel Problems
  11. EtherChannel Diagnostic Commands
  12. EtherChannel Diagnostics
  13. Inter-VLAN Routing and Multilayer Switching
  14. Troubleshooting Routers and Multi-Layer Switches
  15. Troubleshooting Multi-layer Switches
  16. Switched Virtual Interfaces (SVIs) and Routed Ports
  17. Multilayer Switches, VLANs and Routing
  18. Routed Interfaces vs. SVIs
  19. Checking SVI Status
  20. First Hop Redundancy Protocols (FHRPs)
  21. Using First Hop Redundancy
  22. Verifying HSRP Operation
  23. Alternatives to HSRP
  24. HSRP, VRRP, and GLBP Diagnostic Commands
  25. Demo – Checking Connectivity & Show Commands
  26. Demo – First-Hop Redundancy Protocol
  27. Chapter 04 Review
  28. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 34m)

  1. Workbook (Pdf)
  2. Maintaining and Troubleshooting Routing Solutions
  3. Routing and Routing Data Structures
  4. Using IOS Commands to Verify Routing Functions
  5. IGP Routing Protocol Review
  6. EIGRP Review
  7. Monitoring EIGRP with show Commands
  8. Monitoring EIGRP with debug Commands
  9. EIGRP Troubleshooting Example
  10. OSPF Review: Process and Operation
  11. OSPF Review: Data Structures
  12. OSPF Review: Network Areas and LSAs
  13. OSPF Review: Information Flow Within an Area
  14. OSPF Review: Information Flow Between Areas
  15. Monitoring OSPF with show Commands
  16. Monitoring OSPF with debug Commands
  17. OSPF Troubleshooting Example
  18. Route Redistribution Review
  19. Verifying and Troubleshooting Route Propagation
  20. OSPF to EIGRP Redistribution Troubleshooting Process
  21. BGP Overview
  22. BGP Route Processing and Data Structures
  23. BGP Routing Information Flow: Peering
  24. Monitoring BGP with show Commands
  25. Monitoring BGP with debug Commands
  26. BGP Troubleshooting Example
  27. Demo – Troubleshooting Various Dynamic Routing Protocols
  28. Chapter 05 Review
  29. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 31m)

  1. Workbook (Pdf)
  2. Troubleshooting Addressing Services
  3. NAT/PAT Operation Review
  4. Troubleshooting NAT/PAT Issues
  5. NAT/PAT Troubleshooting Example 1: Routing Issue
  6. Using NBAR for Protocol Discovery
  7. NAT/PAT Troubleshooting Example 2: Incorrect Access List
  8. DHCP Overview
  9. DHCP Overview: Client–Server Communication
  10. DHCP Overview: Client–Server Communication – DHCP Packets (Message Types)
  11. Common DHCP Troubleshooting Issues: Three DHCP Roles a Router May Take
  12. DHCP Troubleshooting Issues: DHCP Relay Agent
  13. DHCP Troubleshooting Issues: DHCP Parameters and Options
  14. DHCP Troubleshooting Issues
  15. DHCP Troubleshooting Commands
  16. DHCP Troubleshooting Example 1: Problems After a Security Audit
  17. DHCP Troubleshooting Example 2: Duplicate Client IP Addresses
  18. DHCP Troubleshooting Example 3: Relay Agent Issue
  19. IPv6 Routing Overview – IPv6 vs IPv4
  20. Troubleshooting IPv6 Issues – Cont.
  21. IPv6 Troubleshooting – show Commands
  22. IPv6 Troubleshooting – debug Commands
  23. IPv6 Troubleshooting Example 1: IPv6 Routing Problems
  24. IPv6 Troubleshooting Example 2: Redistribution Issue
  25. IPv6 Troubleshooting Example 3: OSPFv3 Configuration Errors
  26. IPv6 Troubleshooting Example 4: OSPFv3 over 6to4 Tunnel
  27. IPv6 Troubleshooting Example 4 – Summary
  28. Demo – IP Addressing NAT and DHCP
  29. Chapter 06 Review
  30. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 39m)

  1. Workbook (Pdf)
  2. Troubleshooting Network Performance Issues
  3. Cisco Application Networking Services (ANS) Overview
  4. ANS Optimization Cycle
  5. ANS Baselining and Application Optimization Tools
  6. NetFlow Overview
  7. NetFlow Configuration
  8. NetFlow Statistics Example
  9. Cisco IP SLA Overview
  10. Cisco IP SLA Configuration
  11. Cisco IP SLA Configuration Example
  12. Cisco IP SLA Responder
  13. NBAR Overview
  14. Using NBAR for Protocol Discovery
  15. NBAR PDLMs
  16. SLB Overview
  17. QoS and AutoQoS Overview
  18. AutoQoS Autodiscovery and Configuration
  19. AutoQoS Discovery Results
  20. Common NetFlow Issues
  21. Common IP SLA Issues
  22. Common NBAR Issues
  23. Common AutoQoS Issues
  24. Network Application Service Troubleshooting Commands
  25. NetFlow Troubleshooting Example
  26. IP SLA Troubleshooting Example
  27. AutoQoS Troubleshooting Example
  28. Identifying Switch Performance Issues
  29. AutoQoS Troubleshooting Example – Cont.
  30. Identifying Switch Performance Issues – Cont.
  31. Switch Port/Interface Issues
  32. Troubleshooting Example: Duplex
  33. Automatic Medium-Dependent Interface Crossover (Auto-MDIX)
  34. Switch Forwarding Hardware
  35. Troubleshooting TCAM Problems
  36. Control Plane: Troubleshooting High CPU Load on Switches
  37. Troubleshooting High Switch CPU Load
  38. DHCP Issues
  39. Spanning-Tree Issues
  40. HSRP Issues
  41. Switch Performance Troubleshooting Issue 1: Speed and Duplex Settings
  42. Switch Performance Troubleshooting Issue 2: Excessive Broadcasts
  43. Switch Performance Troubleshooting Issue 3: Excessive Security
  44. Troubleshooting High Router CPU Load
  45. High Router CPU Load: ARP Input
  46. High Router CPU Load: Net Background, IP Background and TCP Timer Processes
  47. Troubleshooting Switching Paths
  48. Troubleshooting CEF
  49. IOS Tools to Analyze Packet Forwarding
  50. Analyzing Packet Forwarding: Step 1
  51. Analyzing Packet Forwarding: Step 2
  52. Analyzing Packet Forwarding: Step 3
  53. Analyzing Packet Forwarding: Step 4
  54. Analyzing Packet Forwarding: Step 5
  55. Analyzing Packet Forwarding: Step 6
  56. Analyzing Packet Forwarding: Step 7
  57. Troubleshooting Router Memory Issues
  58. Demo – Network Performance
  59. Chapter 07 Review
  60. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 1h 2m)

  1. Workbook (Pdf)
  2. Troubleshooting Converged Networks
  3. Section 1 Overview
  4. Common Wireless Integration Issues
  5. Standalone Wireless Solution
  6. Split MAC or Lightweight Solution
  7. Wireless Integration Issues
  8. Wireless Integration Issue Tools
  9. WLAN Connectivity Troubleshooting Example 1: Misconfigured Trunk
  10. WLAN Connectivity Troubleshooting Example 2: Duplex and Trust Issues
  11. WLAN Connectivity Troubleshooting Example 3: LWAPP Denied by New Security
  12. WLAN Connectivity Troubleshooting Example 4: DHCP Issues
  13. Section 2 Overview
  14. Unified Communications Integration Issues
  15. Unified Communications Design
  16. Unified Communications Components
  17. Unified Communications – IP Phones
  18. IP Phone Boot Process
  19. VLAN Considerations
  20. Troubleshooting Scenarios
  21. Modular QoS CLI (MQC)
  22. QoS Policy
  23. Unified Communications Commands
  24. Converged Network Troubleshooting Commands
  25. Example 1: Port Security and Voice VLAN Issues
  26. Voice Troubleshooting Example 1 – Cont.
  27. Example 2: Invalid Marking of VoIP Packets
  28. Voice Troubleshooting Example 2 – Cont.
  29. Example 3: ACL and Trunk Issues
  30. Voice Troubleshooting Example 3 – Cont.
  31. Section 3 Overview
  32. Troubleshooting Video Issues in a Converged Network: Video Application Types
  33. Common Video-Integration Issues
  34. Multicast Operation
  35. Troubleshooting Video Integration Issues
  36. Video-Integration Troubleshooting Example 1: Performance Issues Due to STP Topology
  37. Video Troubleshooting Example 1 – Cont.
  38. Example 2: IP Multicast Configuration Error
  39. Video Troubleshooting Example 2 – Cont.
  40. Demo – Troubleshooting Converged Networks
  41. Chapter 08 Review
  42. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 44m)

  1. Workbook (Pdf)
  2. Maintaining and Troubleshooting Network Security Implementations
  3. Security Features Review – Functional Planes
  4. Troubleshooting Management Plane Security
  5. Management Plane Security: AAA
  6. Management Plane Security: RADIUS & TACACS+
  7. Securing the Management Plane
  8. Securing the Management Plane – ACS
  9. Management Plane Authentication: AAA/TACACS+
  10. Management Plane Authorization: AAA/TACACS+
  11. Management Plane Accounting: AAA/TACACS+
  12. Management Plane: Common TACACS+ Issues
  13. Management Plane: TACACS+ Issues – Cont.
  14. Management Plane: Common RADIUS Issues
  15. Management Plane: RADIUS Issues – Cont.
  16. Troubleshooting Control Plane Security
  17. Securing the Control Plane: Overview
  18. Troubleshooting Data Plane Security
  19. Using IOS Stateful Packet Inspection (SPI)
  20. IOS SPI Example
  21. Zone-Based Policy Firewall Overview
  22. ZPF Example Topology
  23. ZPF Configuration Example: Process
  24. ZPF Configuration Example: Commands
  25. Other Methods of Securing the Data Plane
  26. Troubleshooting Data Plane Security – Cont.
  27. Troubleshooting ZPF Using Syslog – Example
  28. Troubleshooting ZPF Using show Commands
  29. Branch Office and Remote Worker Connectivity
  30. Branch Office & Remote Worker Connectivity Issues
  31. Branch Office Connectivity Issues with GRE
  32. Branch Office Connectivity Issues – Cont.
  33. Remote Connectivity Troubleshooting Commands
  34. BO/RW Troubleshooting Example – Main Diag.
  35. BO/RW TSHOOT Example 1: Address Translation Error
  36. BO/RW TSHOOT Example 2: Crypto Map ACL Error
  37. BO/RW TSHOOT Example 3: GRE Config. Error
  38. BO/RW TSHOOT Example 4: Recursive Routing Issue
  39. BO/RW TSHOOT Example 5: ACL Denies IPsec
  40. Chapter 09 Review
  41. Review Quiz (Number of attempts allowed: Unlimited)

(Duration: 57m)

  1. Workbook (Pdf)
  2. Review and Preparation for Troubleshooting Complex Enterprise Networks
  3. Section 1 Overview
  4. Review of Key Topics: Chapter 1
  5. Review of Key Topics: Chapter 2
  6. Review of Key Topics: Chapter 3
  7. Review of Key Topics: Chapter 4
  8. Review of Key Topics: Chapter 5
  9. Review of Key Topics: Chapter 6
  10. Review of Key Topics: Chapter 7
  11. Review of Key Topics: Chapter 8
  12. Review of Key Topics: Chapter 9
  13. Section 2 Overview
  14. Network Element and Protocol Relationships
  15. Troubleshooting Tips and Suggestions
  16. Demo – Reviewing Routing and Switching Concepts Particular to Troubleshooting
  17. Chapter 10 Review
  18. Course Closure
  19. Review Quiz (Number of attempts allowed: Unlimited)
This course includes
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  • 10  downloadable Pdf Workbooks
  • Unlimited time access (During Membership)
  • Access on mobile and Desktop
  • Certificate of Completion

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