Business Skills Training Catalog – Communication Essentials

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Overview: This course teaches students about business communication, verbal and non-verbal communication, written communication, electronic communication, communicating with graphics, and effectively working for your boss.

Course Modules:

Module 01 – Business Communication 


  1. Workbook (Pdf)
  2. Topic A: Identifying Basic Communication Techniques
  3. How Communication Works
  4. Listening Skills
  5. Perception
  6. ABC’s of Effective Communication
  7. Two Types of Communication
  8. Communication Methods
  9. Topic B: Formal and Informal Communication
  10. Formal Communication
  11. Informal Communication
  12. Lesson 01 Review
  13. Review Quiz (Number of attempts allowed: Unlimited)

Module 02 — Verbal and Non-verbal Communication

(Duration: 28m)

  1. Workbook (Pdf)
  2. Topic A: Describing Verbal and Non-verbal Communication
  3. Verbal Communication
  4. Non-verbal Communication
  5. Non-Communication
  6. Topic B: Understanding Body Language
  7. Body Language
  8. Stationary Features
  9. Body Posture Interpretations
  10. Active Features
  11. Topic C: Making Effective Presentations
  12. Presentation Basics
  13. Four P’s of Effective Presentations
  14. Types of Presentations
  15. Informational Presentations
  16. Demonstration Presentations
  17. Sales Presentations
  18. Presentation Verbal Etiquette
  19. Presentation Non-verbal Etiquette
  20. Topic D: Fundamentals of Productive Meetings
  21. What Makes a Meeting Ineffective?
  22. Guidelines for Managing Meetings
  23. Levels of a Meeting
  24. Guidelines for Participating in Meetings
  25. Closing a Meeting
  26. Lesson 02 Review
  27. Review Quiz (Number of attempts allowed: Unlimited)

Module 03 – Written Communication

(Duration: 13m)

  1. Workbook (Pdf)
  2. Written Communication
  3. Three Components of Written Communication
  4. Key Writing Elements
  5. Written Communication Development
  6. Constructing Subject Matter
  7. Gender in Business Writing
  8. Gender
  9. -neutral or Gender
  10. -equal Phrases
  11. Writing Your Document
  12. Common Errors that Require Proofreading
  13. Proofreading Techniques
  14. Lesson 03 Review
  15. Review Quiz (Number of attempts allowed: Unlimited)

Module 04 -Electronic Communication

(Duration: 19m)

  1. Workbook (Pdf)
  2. Electronic Communication
  3. Telephone Etiquette
  4. Cell Phone Etiquette
  5. Using Conference Calls
  6. Voice Mail Etiquette
  7. Email Etiquette
  8. Email Components
  9. Instant Messaging (IM)
  10. Inappropriate Use of Email
  11. Internet Etiquette
  12. Social Media Etiquette
  13. Lesson 04 Review
  14. Review Quiz (Number of attempts allowed: Unlimited)

Module 05 – Communicating with Graphics

(Duration: 10m)

  1. Workbook (Pdf)
  2. Topic A: Creating Graphics for Business Communication
  3. Basics of Graphic Communication
  4. Know Your Audience
  5. Keep it Clear
  6. Keep it Simple
  7. Keep it Readable
  8. Clear, Simple. Readable Bar Charts
  9. Topic B: Communicating Static Information
  10. Static Information
  11. Presenting Static Information
  12. Gathering Information
  13. Analyzing Information
  14. Topic C: Communicating Dynamic Information
  15. Dynamic Information
  16. Flowcharts
  17. Fishbone Diagram
  18. Lesson 05 Review
  19. Review Quiz (Number of attempts allowed: Unlimited)

Module 06 :Effectively Working for Your Boss

(Duration: 26m)

  1. Workbook (Pdf)
  2. Topic A: Representing Your Boss
  3. Anticipating Your Boss’s Needs
  4. Making Your Boss Look Good
  5. Keeping Your Boss Informed
  6. Topic B: Communicating Your Boss’s Decisions
  7. Explain the Decision
  8. Handling Feedback
  9. Topic C: Supporting Your Boss and Colleagues
  10. Characteristics of Effective Teams
  11. Strategies for Being Supportive
  12. Topic D: Building a Partnership with Your Boss
  13. Benefits of Partnering with Your Boss
  14. How to Build a Partnership with Your Boss
  15. Confronting Your Boss
  16. Handling Confrontations with Your Boss
  17. Lesson 06 Review
  18. Course Closure
  19. Review Quiz (Number of attempts allowed: Unlimited)

Training Final Exam

Are you ready to earn your certificate of completion?

This course includes
  • about 1.49 hours on-demand video
  • 6 downloadable Pdf Workbooks
  • Unlimited time access (During Membership)
  • Access on mobile and Desktop
  • Certificate of Completion

Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.

  • PowerPoint Visuals:
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.

  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.

  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.

  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!

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