Overview

This online instructor led training course provides the knowledge necessary to support basic computer hardware and operating systems in today’s business world.

In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers. This course will boost students’ confidence to handle the most challenging technology problems more efficiently and will help build customer service and communication skills.

StormWind’s two part CompTIA A+ course covers the hardware and software objectives students must master in order to pass the 220-1001 exam and the 220-1002 exam, both of which are required to achieve the CompTIA A+ Certification. The A+ Certification is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, and Cisco. Many technology companies have made CompTIA A+ certification mandatory for their service technicians.

Exams 220-1002

Course Instructor: Shane Sexton

Course Outline

01. Operating Systems

  • Survey of operating systems
  • OS Installation
  • Microsoft operating systems
  • Microsoft Windows features and tools
  • Linux features and tools
  • MacOS features and tools

02. Security

  • Physical security
  • Logical security
  • Wireless security
  • Malware
  • Threats and vulnerabilities
  • Windows security
  • Mobile device security
  • Wireless security

03. Troubleshooting

  • Windows
  • Security
  • Mobile devices

04. Operational Procedures

  • Proper documentation
  • Change management
  • Disaster preparedness
  • Safety
  • Environmental concerns
  • Acceptable use
  • Professionalism
  • Scripting
  • Remote access

    Skills Learned

    After completing this online training course, students will be able to:

    • Operating Systems: Working with mobile, server and traditional operating systems from Android and iOS to Windows and Linux.
    • IT Operations: Utilizing the basics of virtualization, cloud computing, desktop imaging and deployment to support today’s IT infrastructures.
    • Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
    • Technical Support: Applying principles of customer service to help resolve IT issues.
    • Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization. Help desk and technical support professionals form one of the first lines of defense for any organization.