Overview

This online instructor led training course provides the knowledge necessary to support basic computer hardware and operating systems in today’s business world.

In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers.

This two part CompTIA A+ course covers the hardware and software objectives students must master in order to pass the 220-1101 exam and the 220-1102 exam, both of which are required to achieve the CompTIA A+ Certification. The A+ Certification is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, and Cisco. Many technology companies have made CompTIA A+ certification mandatory for their service technicians.

Exams 220-1101

COURSE INSTRUCTOR: Shane Sexton, Cisco, CompTIA, Cybersecurity, Citrix
COURSE DIFFICULTY: Beginner
COURSE DURATION: 18h

After completing this online training course, students will be able to:

  • Configure, network, synchronize, and troubleshoot of mobile devices
  • Better understanding of networking and wireless networking protocols
  • Contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
  • Cloud computing and client-side virtualization fundamentals

This course is appropriate for computer technicians, IT support staff, and help desk professionals with 6 to 12 months of hands-on experience. It will also help prepare professionals seeking CompTIA A+ certification (220-1101/220-1102)

  • Basic end-user skills with Windows-based PCs
  • Basic knowledge of computing concepts
  1. Mobile Devices
  • Laptop hardware and components
    • Hardware replacement
    • Security Components
  • Mobile device displays
    • Types
      • Liquid Crystal Display (LCD)
      • Organic Light-Emitting Diode (OLED)
    • Display components
    • Camera
    • Microphone
    • Touch screen
    • Inverter
  • Accessories and ports
    • Connection types
      • Universal Serial Bus (USB)
      • Lightning
      • Serial
      • Near Field Communication (NFC)
      • Bluetooth
      • Hotspot
    • Accessories
      • Touch Pens
      • Headsets
      • Speakers
      • Webcam
    • Docking station
    • Port replicator
    • Trackpad/drawing pad
  • Network connectivity and application support
    • Cellular data
    • Bluetooth
    • Location
    • Mobile device/application management (MDM/MAM)
    • Device synchronization
  1. Networking
  • Transmission control protocol (TCP)/User datagram protocol (UDP) ports
    • Ports and protocols
    • TCP vs UDP
  • Network hardware
    • Routers
    • Switches
    • Access points
    • Patch Panel
    • Firewall
    • Power over Ethernet (PoE)
    • Hub
    • Cable Modem
    • Digital subscriber line (DSL)
    • Optical network terminal (ONT)
    • Network interface card (NIC)
    • Software-Defined Networking (SDN)
  • Wireless networking
    • Frequencies
    • Channels
    • Bluetooth
    • 11
    • Long-range fixed wireless
    • NFC
    • Radio-frequency identification (RFID)
  • Network host services
    • Server Roles
    • Internet appliances
    • Legacy systems
    • Internet of Things (IoT)
  • Small office/home office (SOHO) network
    • Internet protocol (IP) addressing
      • IPv4
      • Ipv6
    • Common network configuration concepts
      • Domain name system (DNS)
      • Dynamic host control protocol (DHCP)
      • Virtual LAN (VLAN)
      • Virtual private network (VPN)
    • Internet connection and network types
      • Internet connection types
      • Network types
    • Networking tools
      • Crimper
      • Cable stripper
      • WiFi analyzer
      • Toner probe
      • Punchdown tool
      • Cable tester
      • Loopback plug
      • Network tap
  1. Hardware
  • Cable types and connectors
    • Network cables
    • Peripheral cables
    • Video cables
    • Hard drive cables
    • Adapters
    • Connector types
  • Installing RAM
    • RAM types
    • Single/dual/triple/quad channel RAM
  • Installing storage devices
    • Hard drives (HDD)
    • Solid state drives (SSD)
    • Drive configurations
    • Removable storage
  • Installing motherboards, processors, and add-on cards
    • Motherboard form factor
    • Motherboard connector types
    • Motherboard compatibility
    • Basic input/output system (BIOS)/Unified extensible firmware interface (UEFI)
    • Encryption
    • Processor architecture
    • Expansion cards
    • Cooling
  • Replacing power supplies
    • Input voltage (110 vs 220 VAC)
    • Output voltages (3.3 vs 5 vs 12 VDC)
    • 20 to 24 pin motherboard adapter
    • Redundant power supply
    • Modular power supply
    • Wattage rating
  • Multifunction devices/printers
    • Unboxing device/setup locations
    • Driver installation
    • Device connectivity
    • Public/shared devices
    • Configuration settings
    • Security
    • Network scan services
    • Automatic document feeder (ADF)/flatbed scanner
  • Printer consumables
    • Laser
    • Inkjet
    • Thermal
    • Impact
    • 3-D printer
  1. Virtualization and Cloud Computing
  • Cloud computing concepts
    • Common cloud models
    • Cloud characteristics
    • Desktop virtualization
  • Client-side virtualization
    • Purpose of virtual machines
    • Resource requirements
    • Security requirements
  1. Hardware and Network Troubleshooting
  • Best practice troubleshooting methodology
    • Identify the problem
    • Establish a theory
    • Test the theory
    • Establish a plan of action
    • Verify system functionality
    • Document findings
  • Troubleshoot motherboards, RAM, CPU, and power
    • Common symptoms
  • Troubleshoot storage drives and RAID arrays
    • Common symptoms
  • Troubleshoot video, projector, and display issues
    • Common symptoms
  • Troubleshoot mobile devices
    • Common symptoms
  • Troubleshoot printers
    • Common symptoms
  • Troubleshoot wired and wireless networks
    • Common symptoms