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Intermediate
Cisco – Collaboration

Cisco CCNA Collaboration: CICD

Overview
Curriculum
  • 7 Sections
  • 26 Lessons
  • 19h Duration
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01. Module 1. Cisco Unified Communications Solutions
2 Lessons
  1. Understanding the Components of Cisco Unified Communications Solutions
  2. Understanding the Characteristics of Cisco Unified Communications Solutions
02. Module 2. Administrator and End-User Interfaces
2 Lessons
  1. Understanding Administrator Interfaces
  2. Understanding End-User Interfaces
03. Module 3. Call Flows in Cisco Call Control Platforms
4 Lessons
  1. Understanding Call Flows and Call Legs
  2. Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  3. Understanding Configuration Components That Impact Call Flows in Cisco
  4. Unified Communications Manager Express
04. Module 4. Endpoint and End-User Administration
4 Lessons
  1. Understanding End-User Characteristics and Configuration Requirements
  2. Understanding End-User Implementation Options
  3. Understanding Endpoint Characteristics and Configuration Requirements
  4. Understanding Endpoint Implementation Options
05. Module 5. End User Telephony and Mobility Features
4 Lessons
  1. Understanding Telephony Features
  2. Enabling Telephony Features
  3. Understanding Mobility Features
  4. Enabling Mobility Features
6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
5 Lessons
  1. Understanding Cisco Unity Connection
  2. Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  3. Understanding End User and Voice Mailbox Implementation Options
  4. Understanding Cisco Unified Communications Manager IM and Presence Service
  5. Enabling Cisco Unified Communications Manager IM and Presence Service
7. Cisco Unified Communications Solutions Maintenance Providing End-User Support
5 Lessons
  1. Understanding Cisco Unified Communications Manager Reports
  2. Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  3. Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  4. Monitoring Voicemail in Cisco Unity Connection
  5. Understanding the Disaster Recovery System

Overview

The Cisco CCNA Collaboration: CICD online training course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

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