The Cisco CCNA Collaboration: CICD online training course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.
Intermediate
Cisco CCNA Collaboration: CICD
Overview
Curriculum
- 7 Sections
- 26 Lessons
- 19h Duration
01. Module 1. Cisco Unified Communications Solutions
2 Lessons
- Understanding the Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
02. Module 2. Administrator and End-User Interfaces
2 Lessons
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
03. Module 3. Call Flows in Cisco Call Control Platforms
4 Lessons
- Understanding Call Flows and Call Legs
- Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
- Understanding Configuration Components That Impact Call Flows in Cisco
- Unified Communications Manager Express
04. Module 4. Endpoint and End-User Administration
4 Lessons
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
05. Module 5. End User Telephony and Mobility Features
4 Lessons
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
5 Lessons
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Unified Communications Manager IM and Presence Service
7. Cisco Unified Communications Solutions Maintenance Providing End-User Support
5 Lessons
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voicemail in Cisco Unity Connection
- Understanding the Disaster Recovery System
