This instructor led, online training course is designed to support Cisco Contact Center engineers or administrators with a focus on basic adds, moves, and changes. Students will learn the basics of how an Express Cisco Contact Center operates within a production environment. Students will learn some of the more common features and applications available including how to setup phones, agents, applications and more! Students will also learn the fundamentals of UCCX’s scripts.
Intermediate
Cisco Unified Contact Center Express (UCCX)
- 18 Sections
- 41 Lessons
- 5h Duration
Introduction and preparation
Installation and initiazation
Terminology
Call distrubition
1 Lesson
Resource management
3 Lessons
Desktop suite
4 Lessons
IP phone agent
2 Lessons
Introduction to scripts
3 Lessons
Enterprise data
1 Lesson
Customization and automation
4 Lessons
Silent monitoring and recording
5 Lessons
1 Lesson
Web chat
3 Lessons
Outbound dialing
4 Lessons
HTML trigger
1 Lesson
Database subsystem
2 Lessons
Reporting
3 Lessons
Troubleshooting
4 Lessons