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CompTIA

CompTIA A+ (220-1102)

Overview
Curriculum

 

This online instructor led training course provides the knowledge necessary to support basic computer hardware and operating systems in today’s business world.

In this course students will learn best practices in troubleshooting, networking and security across a variety of device types in order to support their organization and set the stage for their own IT careers. This course will boost students’ confidence to handle the most challenging technology problems more efficiently and will help build customer service and communication skills.

StormWind’s two part CompTIA A+ course covers the hardware and software objectives students must master in order to pass the 220-1101 exam and the 220-1102 exam, both of which are required to achieve the CompTIA A+ Certification. The A+ Certification is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, and Cisco. Many technology companies have made CompTIA A+ certification mandatory for their service technicians.

Exams 220-1102

Curriculum

  • 4 Sections
  • 106 Lessons
  • 18h Duration
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 Operating Systems
70 Lessons
  1. Microsoft Windows Editions
  2. Windows 10 editions
  3. Feature differences
  4. Upgrade paths
  5. Microsoft command-line tool
  6. Navigation
  7. Command-line tools
  8. Microsoft Windows 10 features and tools
  9. Task manager
  10. Microsoft Management Console (MMC)
  11. Additional tools
  12. Microsoft Windows 10 Control Panel utility
  13. Internet options
  14. Devices and printers
  15. Programs and features
  16. Network and sharing center system
  17. Windows defender firewall Mail
  18. Sound
  19. User accounts
  20. Device manager
  21. Indexing options
  22. Administrative tools
  23. File explorer options
  24. Power options
  25. Ease of Access
  26. Windows settings
  27. Update and security
  28. Personalization
  29. Apps
  30. Privacy
  31. System
  32. Network and internet
  33. Gaming
  34. Accounts
  35. Microsoft Windows networking features
  36. Workgroup vs Domain setup
  37. Local OS firewall settings
  38. Client network configuration
  39. Establishing network connections
  40. Proxy settings
  41. Public vs private network
  42. File explorer navigation
  43. Metered connections
  44. Installation and configuration concepts
  45. OS requirements for applications
  46. Distribution methods
  47. Other considerations
  48. Common Operating System (OS) types
  49. Workstation Oss
  50. Cell phone/tablet Oss
  51. Filesystem types
  52. Vendor life-cycle limitations
  53. OS installation and upgrade
  54. Boot methods
  55. Types of installations
  56. Partitioning
  57. Upgrade considerations
  58. Feature updates
  59. Common features of macOS
  60. Installation and uninstallation of applications
  61. Apple ID and corporate restrictions
  62. Best practices
  63. System preferences
  64. Features
  65. Disk utility
  66. Terminal
  67. Force quit
  68. Common features of Linux distributions
  69. Common commands
  70. Tools
 Security
26 Lessons
  1. Security measures
  2. Physical security
  3. Physical security for staff
  4. Logical security
  5. Mobile device management (MDM)
  6. Active directory
  7. Wireless security
  8. Protocols and encryption
  9. Authentication
  10. Malware
  11. Tools and methods
  12. Social engineering
  13. Threats
  14. Vulnerabilities
  15. Basic security settings in Microsoft Windows
  16. Defender antivirus (AV)
  17. Firewall
  18. Users and groups
  19. Login OS options
  20. NTFS vs share permissions
  21. Run as administrator
  22. Bitlocker
  23. Encrypting file system (EFS)
  24. Data-at-rest encryption
  25. Password best practices
  26. Account management
Software Troubleshooting
10 Lessons
  1. Troubleshoot Windows OS
  2. Common troubleshooting steps
  3. Troubleshoot PC security issues
  4. Common symptoms
  5. Browser symptoms
  6. 7-step process
  7. Troubleshoot mobile OS
  8. Troubleshoot mobile OS security
  9. Security concerns
  10. Common symptoms
Operational Procedures

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