FAQ

FAQ2019-08-03T14:10:04+00:00

Frequently Asked Questions

Membership

-HOW DO I BECOME A MEMBER?

To Become a Member Click here

-ARE THERE ANY ADDITIONAL CHARGES OTHER THAN THE MEMBERSHIP FEE?

There are no additional charges! Just your annual membership fee. It will automatically renew each year until you cancel, which you can do so at any time! Membership grants you access to all 1,500+ courses as well as many other exciting features. To learn more, visit our Membership Benefits page by Click here

-I RECEIVED A SPECIAL CODE TO BECOME A MEMBER, SUCH AS A GROUPON CODE, HOW DO I USE IT?

During the sign up process, you will see a required field requesting this code. Please insert the code into this field before proceeding with registration.

-DO I GET ACCESS TO ALL OF THE COURSES IN THE PROGRAM?

Yes! You pay one membership fee to receive FULL unlimited access to ALL of the courses.

-CAN I SEE WHAT COURSES ARE INCLUDED IN THE MEMBERSHIP?

Yes! Visit our Full Course Catalog to see all courses included with the membership.

-I PURCHASED A TRAINING BUNDLE OR HAD ACCESS TO VIDEOTRAINER AS A PRE-EXISTING THEONLINEITTRAINING.COM CUSTOMER, CAN MY OLD TRAINING ACCOUNT BE MERGED WITH THE NEW ONE?

Unfortunately at this time we are not able to merge new accounts with old/existing accounts that utilized our older learning system. Previous customers are encouraged to continue their training on our new platform using our new membership service.

-IS THERE AN EXAM I WILL NEED TO PASS IN ORDER TO EARN THE CERTIFICATE OF COMPLETION FOR A COURSE?

You will need to view all of the content of the courses in the series. At the end of each course you will be given a review quiz, and at the end of each course series you will be given a final exam. You will have to pass both the quizzes and the exam with a score of 80 or higher in order to pass and receive the certificate of completion.

-DO YOU HAVE A MOBILE APP FOR THEONLINEITTRAINING.COM I CAN DOWNLOAD TO MY PHONE/TABLET?

We do not have an app. However, our website is mobile friendly (Android and iOS) and can be accessed by any mobile device.

Managing Your Membership

-I FORGOT MY PASSWORD! WHAT DO I DO?

Click here to reset your password and regain access to your membership. Alternatively, you can also e-mail us at info@theonlineittraining.com and we can manually reset your password and provide you a temporary one so you may regain access to your account. Once you are logged in, you will be able to change your password again to one that you prefer.

-HOW DO I CHANGE MY PASSWORD ONCE I’M LOGGED IN?

Once you are logged in, click on profile after that click on the small gear that will show the place where you can change your password.

-HOW DO I ADJUST THE TYPES OF NOTIFICATION EMAILS I RECEIVE?

Once you are logged in, click on “Manage Profile” and then select “Preferences”. From here you can set your notification email preferences.

Renewals and Payments

-HOW DO I RENEW MY MEMBERSHIP?

If you are a current member and have provided up-to-date payment information in your account, your membership will automatically renew once your membership hits its current expiration date. You may cancel this service at any time within your membership active period.

-MY CREDIT CARD HAS BEEN DECLINED, WHY?

Your credit card may have been declined for one of the following reasons:

1.Your credit card may have a limit per transaction or limit per day that you are not able to exceed.
2.Your credit card company may see this transaction as an uncommon purchase and, for your protection, they have declined the charge until you approve the transaction with them personally.
3.The funds are not available on your credit card.
4.Your credit card has expired.
5.Your billing address details do not match what is registered to the card.

If you are an international customer (non-U.S. address), it may be an issue with your postal code or how the address is entered. Please be sure that the address does not include any symbols (- , _ . ).

If you continue to have issues with payment, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@toittraining.com.

-I AM TRYING TO SIGNUP ON MY PHONE AND CANNOT COMPLETE THE PAYMENT DUE TO THE CREDIT CARD DATE FIELD. WHAT IS WRONG?

Please be sure to enter the Month into the first field and the Year into the second field when signing up on a mobile device. For example:

MM
YYYY

or
06
2018

If you continue to have issues, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@toittraining.com

-HOW DO I UPDATE MY PAYMENT INFORMATION?

Log into your membership and navigate to your Membership Info page, select either your next invoice or an open invoice and you will be prompted to update your payment details.

-WHICH PAYMENT METHOD OTHER THAN A CREDIT CARD COULD I USE TO PAY FOR THE ANNUAL MEMBERSHIP?

At this time we can only accept a card payment to join our membership. This can be a credit card or debit card from American Express, Discover, MasterCard, and Visa. It is up to your relative/friend if they would pay for your account.

-I’VE JUST PAID FOR MY MEMBERSHIP BUT IT SAYS IT’S EXPIRED WHEN I LOG IN.

This might have happened for two reasons:

You created an account that has a username and email address, but the payment was not successful. If this is the case, it will let you log in on www.careeracademy.com, but it shows expired because the payment did not go through. Please log into your account by Clicking Here. Once you have signed into your account, please click on “Securely Renew Your Membership”. This will prompt you to enter in the payment information. Please try entering in your payment information again by only filling in the required fields marked with a red asterisk (*). It may have been an issue with your postal code or how the address is entered. Please try entering the payment information without the postal code and be sure that the address does not include any symbols (- , _ . ). Please be sure to enter the Month into the first field and the Year into the second field. For example:
MM
YYYY
or
06
2018

Once you click submit, a new smaller pop up box will appear and ask you to confirm you would like to make the payment. You will have to click “ok” for it to go through. Once it has successfully been process you will be taken to a “congratulations” page. Please also note that you will receive an e-mail from BluePay once your payment has been received. Please also check your junk/spam folder just in case. If you do not receive an e-mail from BluePay confirming your payment, it is likely that your payment did not go through. Another possibility is that you might have tried to sign up for the membership once before it actually went through. On that attempt to sign up, you created a username, but no payment was made so the registration did not process. What might be happening is that you might be trying to log into your account that actually processed and went through with the username from the one attempt that didn’t. If you believe you might have had more than one attempt to sign up for the membership, please be sure to log in with the correct username for your membership account. If you are not certain what your username or password is, please contact us.

Project Management

-WHERE CAN I GO TO GET MORE INFORMATION ABOUT THE PROJECT MANAGEMENT CERTIFICATIONS?

Visit the Project Management Institute (PMI)® website for more information.

-IS THE PMP® EXAM PREP COURSE UPDATED TO REFLECT THE RECENT CHANGES IN 2018?

Yes, our PMP® Exam Prep Course Series has been updated to reflect the changes made on the exam in March 2018.

-I AM INTERESTED IN TAKING THE PM AND/OR THE CAPM® COURSE BUT I HAVE NO PREVIOUS EXPERIENCE. CAN I FIND ANY JOB AS PROJECT COORDINATOR IN IT?

Our courses are intended to prepare you for the certification exam. Unfortunately we do not offer career counseling, and cannot guarantee what kind of job you would be able to get. However, certification can lead to Project Management jobs across all different fields, including, but not limited to: IT, Sports, Biotech, Engineering, Manufacturing, Advertising, Healthcare, and Insurance.

-I WANT TO GO FOR MY PMP® CERTIFICATION. WHICH COURSES SHOULD I TAKE?

You should take Introduction to Project Management and PMP® Exam Prep. Please refer to our Project Management Certification FAQs for more details.

-I WANT TO GO FOR MY CAPM® CERTIFICATION. WHICH COURSES SHOULD I TAKE?

You should take Introduction to Project Management and CAPM® Exam Prep. Please refer to our Project Management Certification FAQs for more details.

-WHAT ARE THE PREREQUISITES FOR THE CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM) ® EXAM?

Please visit www.pmi.org and follow these steps to find out what is required to take the CAPM® certification exam:

Step 1: Click “Certification” from the selection bar at the top.
Step 2: Under “Certification Types” select Certified Associate in Project Management (CAPM) ®.
Step 3: On the next page, the CAPM® Certification Requirements will be listed.

-WHAT ARE THE PREREQUISITES FOR THE PROJECT MANAGEMENT PROFESSIONAL (PMP)® EXAM?

Please visit www.pmi.org and follow these steps to find out what is required to take the PMP® certification exam:

Step 1: Click “Certification” from the selection bar at the top.
Step 2: Under “Certification Types” select Project Management Professional (PMP) ®.
Step 3: On the next page, the PMP® Certification Requirements will be listed.

-IS TOIT AN R.E.P. (RECOGNIZED EDUCATION PROVIDER)?

Yes, TOIT is a PMI® Registered Education Provider (R.E.P.). Our provider number is 4058.

-DO THESE COURSES COUNT TOWARDS THE 35 CONTACT HOUR REQUIREMENT FOR THE PMP®?

Yes, they do. If you are looking to get PMP® certified you can start by taking our following course series:
Introduction to Project Management
PMP® Exam Prep Series
By taking both, you will be better prepared for your PMP® Certification Exam through PMI® and will meet the Contact Hours requirement. PMI® requires you to have 35 Contact Hours to qualify to sit for the PMP® Exam. Once you complete and pass these two Course Series with a score of 80 or higher, you will have earned even more than the requirement, totaling 51 Contact Hours which PMI® is fine with as long as you have at least 35. You will then be able to apply for the PMP® Exam through PMI® at a separate cost.

-ARE THE EXAM VOUCHERS INCLUDED WITH THE MEMBERSHIP?

Our courses do not include the exam vouchers. For more information on the exams, please visit www.pmi.org.

-WHAT IS A PDU?

PDU stands for Professional Development Unit.

-ARE THESE PDUS VALID FOR CERTIFICATION RENEWAL?

Yes, these PDUs are valid for certification renewal.

-ARE YOUR VIDEOS DOWNLOADABLE?

No, our videos are not available for download. However, your training can be accessed online at any time and from any device!

-WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We currently accept all major credit cards: American Express, Discover, MasterCard, and Visa.

-I JOINED THE MEMBERSHIP AND LOGGED IN, WHERE DO I START?

If you are already a member with us, you will just need to go to our course catalog and select the course series, (blue title) that you would like to begin with. This will open up the course series page where you can choose a course. View our Course Catalog by Click here

-WHERE DO I SIGN IN? THERE IS NO PLACE ON YOUR PAGE TO SIGN IN.

To log in to your membership account, please go to our homepage at https://toittraining.com/index.html. The link to “Log in” will be at the very top of the page in bold letters.

-HOW DO I REVIEW THE QUESTIONS THAT I GOT WRONG ON A QUIZ? ALL I SEE IS HOW MANY I GOT RIGHT. DO YOU OFFER ANYTHING TO GO WITH THE VIDEOS?

Our quizzes will only allow the final score to be shown at the end, and not the answers. Fortunately, these quizzes and final exams can be taken as many times as you would like. We also offer workbooks located at the end of each course, located right under each review quiz. These workbooks contain the questions and answers to the quizzes that you may refer to whenever in doubt about the correct answer and would like to compare to see which questions you missed and which ones you answered correctly.

-WOULD I GET THE SAME COURSES THAT ARE INCLUDED IN THIS GROUPON BUNDLE THAT I HAVE OR LOOKED AT, WITH THE MEMBERSHIP?

Yes, you would get access to all of the courses in that Groupon bundle as well as all of the other courses we offer, which are listed in our Course Catalog.

-ARE PRACTICE LABS INCLUDED IN YOUR ANNUAL MEMBERSHIP?

No. However, we offer a 12 Months LIVE Practice-Labs Package that you can purchase as an additional study aid. You can see which labs are included in the Live Practice-Labs Package and purchase it.

Reactivating or Cancelling Your Membership

-I CANCELLED MY MEMBERSHIP, BUT NOW I WANT TO RETURN. HOW DO I RENEW?

To return to our service, simply log into your expired membership account. You will be directed to a webpage that explains your expired status. From here, click on “Securely Renew Your Membership Now”, and then enter in your payment information. Your membership will be reactivated upon receipt of your membership dues.

-HOW DO I CANCEL MY AUTO-RENEWAL/MEMBERSHIP?

In order to cancel the auto-renewal on your account, please log into your account and go to “My Membership” on the far right near the top of the page on the blue banner, then click on “Manage My Membership”. Once you are on that page, you will see two invoices, one that says “Closed” and one that says “Open (Awaiting-Auto Bill)”.

The closed invoice represents the month/year that you already paid for, and the open invoice represents the auto-renewal. To cancel the auto-renewal, simply click on the red “X” located to the left of the open invoice. Once you click on the red “X”, a small window is going to show up asking if you want to confirm you would like to cancel the auto-renewal. Just click on “Ok” to proceed.

After this, your open invoice should have disappeared from the page and that indicates that you have cancelled the auto-renewal and your account will not auto-renew once it expires.

Please note that the link that says “Send confirmation e-mail” does not send a confirmation that you have canceled the auto-renewal even after you have already canceled it. That link was not developed to send you a confirmation about the cancelation; it was developed to send you an confirmation e-mail about the auto-renewal only. If you have already canceled your auto-renewal, please disregard the confirmation e-mail you received if you clicked on that link.

-IF I CANCEL, WILL I STILL HAVE ACCESS TO MY MEMBERSHIP?

Your membership will remain active and all member benefits will remain intact until your existing expiration date. Once your expiration date is reached, all access to member services will be restricted.

General Course Information

-ARE YOUR VIDEOS DOWNLOADABLE?

No, our videos are not available for download. However, your training can be accessed online at any time and from any device!

-WHAT IS A CERTIFICATE OF COMPLETION?

A Certificate of Completion verifies that you have fully completed and passed a course series.

-ONCE I COMPLETE A COURSE SERIES, DO I RECEIVE A CERTIFICATE OF COMPLETION?

Once you complete a course series, and successfully pass its Final Exam, you will be able to print a Certificate of Completion. This Certificate will state which course series you have completed, and the date of completion.

-ONCE I COMPLETE A COURSE SERIES, DO I RECEIVE A CERTIFICATE OF COMPLETION?

Once you complete a course series, and successfully pass its Final Exam, you will be able to print a Certificate of Completion. This Certificate will state which course series you have completed, and the date of completion.

-HOW DO I ACCESS MY CERTIFICATES OF COMPLETION?

Once logged into your account, hover over “My Membership” and click on the tab titled “My Certificates” to see your Certificates of Completion.

-MY CERTIFICATE OF COMPLETION IS NOT APPEARING. WHAT DO I DO?

Please contact Customer Service for assistance at the following email: info@toittraining.com

-WHAT IS THE MINIMUM PASSING SCORE FOR A QUIZ OR FINAL EXAM?

The minimum passing score is 80. Quizzes and final exams can be taken as many times as needed or desired.

-HOW MANY TIMES CAN I RETAKE QUIZZES AND FINAL EXAMS?

You can retake the courses, quizzes and final exams as many times as you would like or need – we do not impose a limit.

-I HAVE QUESTIONS ABOUT PROJECT MANAGEMENT COURSES, CONTACT HOURS AND PDUS. WHAT DO I DO?

Please visit our Project Management PDU FAQs for more details.

-HOW DO I GET CERTIFIED ONCE I COMPLETE A COURSE SERIES?

Please review the information provided on the certification training series page for your desired certification.

-DO YOUR COURSES SUPPORT CLOSED CAPTIONING?

At this time, our courses do not support closed captioning.

-ARE ALL OF YOUR COURSES BASED ON JUST VIDEOS?

Our courses are online, video-based which are presented by our expert instructors. We include lectures, demonstrations, and PowerPoint visuals to present the content.

-WHERE CAN I FIND THE SCHEDULE FOR YOUR ONLINE COURSES? ARE THERE DEADLINES?

We do not have a schedule for our courses as they are online videos and not live. Our courses are all online and as a member, you can conveniently access these independent, self-paced courses at any time of day. Our training includes videos lectures by our expert instructors, demonstrations, and PowerPoint visuals. There is a review quiz for each course and a final exam for each course series. You do not need to complete a course, quiz or final exam by a certain time or date.

-WILL I BE CERTIFIED AFTER TAKING YOUR COURSES AND PASSING THE EXAMS?

No. All of our courses are developed to prepare you for the specific certification exams. Once you complete a course series, we will provide you a certificate of completion that stands as proof that you completed and passed our training, but it does not certify you. TOIT does not provide certification exams. After completing our courses you should be prepared to take the certification exams with a separate provider.

-IS THERE A WAY I CAN STOP AND RESTART WHERE I LEFT OFF? ALSO, IS THERE A WAY THAT THE COURSES ARE MARKED AS COMPLETE ONCE I HAVE GONE THROUGH A CERTAIN COURSE?

If you stop in the middle of a video it will not start again from where you left off. You will need to manually move the play bar to where you left off.

The only feature that we have that can track progress at this time, is the favorite button. We would recommend using it to mark off or “Favorite” the last course that you completed or the next one that you are going to start. You can even favorite all of the ones that you complete. To favorite a page, you will click the star next to the title on the page. This will be added to your favorites section that can be access under “My Membership” and then select “My Favorites”.

The scores that you receive on your final exams will be tracked, as well as the certificate that you earn for completing a course series. They can be seen by going to “My Membership” and then select “My Certificates”. There will be 2 tabs to choose from. “Certifications/Programs” will list the certificates of completion and “Journal Entries” will list each attempt at a Review Quiz and/or Final Exam of a course series and the score that you received.

-I AM LOOKING FOR A CERTAIN COURSE ON YOUR CATALOG BUT I CAN’T FIND IT. HOW DO I FIND OUT IF YOU HAVE IT OR IF YOU WILL OFFER IT IN THE FUTURE?

All of the courses we offer are on our Courses page. If the course you are looking for is not listed in our catalog page, you can look at our Upcoming Courses page to see if we will add it to our catalog in the future. Please feel free to check our Upcoming Courses page from time to time as it is always being updated and we constantly add new courses to our catalog.

-DOES YOUR TRAINING COURSES QUALIFY FOR CEUS?

Yes, our training does qualify you/earn you CEUs. Please refer to our CEUs page here for more information.

-I AM LOOKING FOR CISSP. IS YOUR CISSP COURSE UP TO DATE?

Our CISSP course has been developed by Mile2 and it is meant to be taken with the CISSO course to fully prepare you to take the CISSP exam. I would suggest starting with the CISSO course, then move onto the CISSP course to fully encompass all exam topics.

In addition to our Mile2 CISSP/CISSO course, we also include another version of CISSP with our training membership. We have a version taught by Shon Harris, although some of the material in this version of the course is outdated, we felt including this older course for additional study reference complimented the more recent Mile2 CISSP/CISSO courses quite well. You can see all three of these course series on our Cyber Security catalog page.

-I’M JUST BEGINNING. WHAT COURSE SHOULD I START WITH?

Everyone can benefit from our membership regardless of skill level by using any of the low level training we have available and then work their way up. If you want to be in Project Management, you can start with our Introduction to Project Management Series. If you are interested in IT, you can start with our CompTIA A+ Series. If you are looking for Office skills training or business skills (such as customer service or how to be professional in the office) we have training for that as well..

Customer Feedback

-I HAVE FEEDBACK REGARDING A COURSE. HOW CAN I CONTACT CAREERACADEMY.COM WITH MY FEEDBACK?

We love to hear from our customers! Please direct all course feedback to the following email: info@toittraining.com

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Contact Info

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Phone: (909) 760-0217

Fax: (909) 760-0218

Web: TOIT Training