Instructor : Barbara Evers
Communication can mean the difference between a raging success and a catastrophic failure. Examine the difference between truly successful businesses and those that are just average, and clear communication is part of the foundation. A great communicator can explain, motivate, unite, and inspire teams to achieve more than they thought possible.
Just having the ability to talk, write, or hear doesn’t mean that you can communicate effectively. This course begins by defining communication and diagnosing common problems that cause misunderstandings. It identifies the qualities of effective communicators, and explains the principles that are the foundation behind every great communicator.
Miscommunication Sows The Seeds Of Failure
How often do employees or even businesses fail because they lack proper communication? Misunderstandings, missed assignments, missed deadlines, incompetent management of personnel or projects – almost all failures are a result of poor communication. Whether people are missing opportunities to speak, write, read, or listen effectively, this course explains what clear, effective communication requires, and shows how to use it effectively at work in your everyday affairs.
This Course Shows That Effective Communication Is The Foundation Of Effective Leadership and Working Relationships
Many people believe they are effective listeners, but odds are they are missing some essential pieces of information and are don’t know the techniques that will improve their listening and understanding.
This course begins with the mechanics of communication to help you understand where the typical gaps in communication occur, and it moves into the difference between repeating back what someone says and really actively listening to that person. Participants will learn simple steps that they can apply immediately to increase their listening power — and thereby increase their effectiveness at work.
Whether people tell you that you listen effectively or not, you and the people you listen to will benefit from these Lessons.
Lessons : 6
Seat Time : 60 Minutes
01: How Communication Works (13:33)
02: What You Didn’t Know You Were Hearing (9:39)
03: Interpreting Body Language and Tone (8:32)
04: What Stops Us from Listening? (8:21)
05: Active Listening, Part 1 (7:10)
06: Active Listening, Part 2 (5:09)