Accredited ITIL® 4 Foundation

Accredited ITIL® 4 Foundation

ITIL 4 Foundation 16 H 16 M

Accredited ITIL® 4 Foundation
ITIL 4® Executive Overview

ITIL 4® Executive Overview

ITIL 4® Executive Overview 3 H 5 M

ITIL 4® Executive Overview
Accredited ITIL® 4 Managing Professional Transition

Accredited ITIL® 4 Managing Professional Transition

Accredited ITIL® 4 Managing Professional Transition 23 H 38 M

This overview details what to expect in this series, and who is eligible to take the ITIL Managing Professional Transition exam.

Accredited ITIL® 4 Managing Professional Transition
Accredited ITIL®4 Create, Deliver, and Support

Accredited ITIL®4 Create, Deliver, and Support

ITIL®4 Create, Deliver, and Support 19 H 23 M

An overview of the ITIL®4 Create, Deliver, and Support Course.

Accredited ITIL®4 Create, Deliver, and Support
Accredited ITIL® v3 2011 Foundation

Accredited ITIL® v3 2011 Foundation

Foundation 6 H 4 M

In this training our trainer give a general overview of what to expect in the upcoming ITIL Foundation series. They cover topics like who is the intended audience, what the scope of the series will cover, and what are some specific topics that will be addressed.

Accredited ITIL® v3 2011 Foundation
ITIL® Executive Overview

ITIL® Executive Overview

Benefits of a Service Management Framework 1 H 39 M

ITIL® Executive Overview
Accredited ITIL® - Practitioner

Accredited ITIL® - Practitioner

ITIL® Practitioner 5 H 2 M

In this training, our trainer introduce the upcoming ITIL Practitioner series. trainer explains who this series is intended for and what to expect while prepping for your ITIL Practioner exam.

Accredited ITIL® - Practitioner
Accredited ITIL® Intermediate - CSI

Accredited ITIL® Intermediate - CSI

Continual Service Improvement 9 H 43 M

For course completion certificates to be submitted for exams, please contact PassionIT Group [email protected] Continual Service Improvement module focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

Accredited ITIL® Intermediate - CSI
Accredited ITIL® Intermediate - OSA

Accredited ITIL® Intermediate - OSA

Operational Support and Analysis 5 H 23 M

In this training our trainer give a general overview of what to expect in the upcoming ITIL OSA series. They cover topics like who is the intended audience, what the scope of the series will cover, and what are some specific topics that will be addressed.

Accredited ITIL® Intermediate - OSA
Accredited ITIL® Intermediate - PPO

Accredited ITIL® Intermediate - PPO

Planning, Protection and Optimization 6 H 58 M

In this training our trainer give a general overview of what to expect in the upcoming ITIL PPO series. They cover topics like who is the intended audience, what the scope of the series will cover, and what are some specific topics that will be addressed.

Accredited ITIL® Intermediate - PPO
Accredited ITIL® Intermediate - RCV

Accredited ITIL® Intermediate - RCV

Release Control and Validation 8 H 11 M

The ITIL:Release, Control, & Validation show centers around the 7 processes within the ITIL Service Transition Publication. ITIL RCV is based on practically apply the RCV processes that enable successful planning, testing and implementation of service management that brings business values to an organization. The goal of the show is to provide framework for managing transitional changes, validating service management and helping organizations release & deploy the required service management lifecycle for an organization.

Accredited ITIL® Intermediate - RCV
Accredited ITIL® Intermediate - Service Design

Accredited ITIL® Intermediate - Service Design

Service Design 16 H 16 M

Our Service Design show takes the ideas for new services born in Service Strategy and turns these into a defined blueprint for the development of the services. We look at the operational aspects to designing an IT service, such as Service Level Management, managing suppliers, and planning for service availability and resilience. All of our planning cumulates into a Design Package which we then handover to the Service Transition lifecycle phase. Like all ITIL shows we also look at critical success factors and key performance indicators and we do some exam prep too!

Accredited ITIL® Intermediate - Service Design
Accredited ITIL® Intermediate - Service Operation

Accredited ITIL® Intermediate - Service Operation

Service Operation 13 H 27 M

The Service Operation intermediate module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

Accredited ITIL® Intermediate - Service Operation
Accredited ITIL® Intermediate - Service Strategy

Accredited ITIL® Intermediate - Service Strategy

Service Strategy 12 H 18 M

The Service Strategy module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or program.

Accredited ITIL® Intermediate - Service Strategy
Accredited ITIL® Intermediate - Service Transition

Accredited ITIL® Intermediate - Service Transition

Service Transition 12 H 41 M

In these training we look at the transition of an IT service from a design plan to a live service. We examine closely processes such as Change Management and Release and Deployment Management and we also look at what services are made of in Service Asset & Configuration Management. We look at the concept of early life support and also the value of knowledge in enabling decision making. Like all ITIL shows we also look at critical success factors and key performance indicators and we do some exam prep too!

Accredited ITIL® Intermediate - Service Transition
Accredited ITIL® Intermediate - SOA

Accredited ITIL® Intermediate - SOA

Service Offerings and Agreements 7 H 53 M

The Service Offerings and Agreement series will focus on processes in the Service Strategy and Service Design stages of the ITIL Service Lifecycle. It is a Capability Module that prepares for you an examination that earns you 4 credits toward your ITIL Expert credential.

Accredited ITIL® Intermediate - SOA
Accredited ITIL® Expert - MALC

Accredited ITIL® Expert - MALC

Managing Across the Lifecycle 9 H 4 M

Accredited ITIL® Expert - MALC
How To Become an ITIL® Master

How To Become an ITIL® Master

The most prestigious of the ITIL® qualifications 46 M

How To Become an ITIL® Master