Overview
Course Instructor: Dale Hill
Course Outline
- Windows 10 platforms and devices
- Form factors
- Purchasing considerations
- Windows 10 editions and features
- Windows 10 architecture
- Enterprise technical support structure
- The delegated administration model and tiered support
- Infrastructure and the desktop support environment
- Stages of an enterprise troubleshooting methodology
- Incident reporting
- Gathering information
- Developing an action plan
- Implementing the action plan
- Recording the resolution
- Task Manager
- Event viewer
- Reliability history
- Microsoft Message Analyzer
- Diagnostic and recovery toolset (DART)
- Steps recorder
- SysInternals tool suite
- Windows 10 startup architecture
- Windows Boot Manager (BOOTMGR)
- Windows OS Loader
- Windows Resume Loader
- Windows 10 startup process
- Cold startup
- Windows 10 secure boot
- Startup and recovery options
- Recovery tools
- Reset this pc
- BCD store configuration
- Advanced startup options
- OS services
- Identifying failed services
- Disabling services
- Overview of BitLocker
- BitLocker and TPMs
- Recovering a BitLocker encrypted drive
- BitLocker to go
- Device drivers and Windows 10
- Managing device drivers
- Startup device drivers
- Controlling driver installation with Group Policy
- Identifying hardware problems
- Troubleshooting USB devices
- Troubleshooting wireless devices
- Gathering hardware and driver information
- Device replacement
- Vulnerable device types
- Replacement guidelines
- Diagnosing memory
- Troubleshooting disk issues
- Reliability monitor
- Task Manager
- Resource monitor
- Overview of the registry
- Working in the registry
- Enabling remote desktop
- Configuring remote desktop
- Using remote assistance
- Group Policy settings for remote assistance
- Remoting with Windows PowerShell
- Configuration tools
- IPv4 settings
- IPv6 settings
- Network connection process
- Windows defender firewall
- Using IPsec in Windows 10
- Network troubleshooting process
- Troubleshooting wireless communication
- Troubleshooting IPv4 connectivity
- IPv6 considerations
- Tools for troubleshooting
- Overview of name resolution
- Troubleshooting name resolution
- Group Policy deployment options
- Order of processing
- Configuring the Group Policies processing options
- Filtering Group Policy
- Loopback policy processing
- Synchronous and Asynchronous processing
- Management tools
- Verification of GPO application
- Resolving GPO application issues
- Resultant set of policy (RSOP)
- Event viewer
- Resolving GPO application failures
- Authentication and authorization
- Account types
- Sign-in process in Active Directory Domain Services
- Sign-in process in Azure AD
- What are cached credentials
- Password policies
- User properties
- Locked accounts
- Local User profiles
- Roaming profiles
- Troubleshooting roaming profiles
- Folder redirection
- Troubleshooting folder redirection
- Synchronizing to the cloud
- UE-V in a domain for syncing user settings
- VPN Types
- Tunneling protocols
- Authentication methods
- Network policies and network access protection
- Troubleshooting VPNs
- Overview of direct access
- Components
- Connecting to the domain with direct access
- Troubleshooting direct access
- Types of permission
- Inheritance of permission
- Conditional access permissions
- File sharing in Windows 10
- Methods for sharing folders
- What is EFS?
- EFS and certificates
- Recovering encrypted files
- Implementing a recovery method
- Resolving common EFS problems
- Printer components
- Methods of installation
- Printer drivers
- Managing printer properties
- BYOD in modern IT
- Work folders
- External connectivity settings
- Syncing work folder on multiple devices
- Troubleshooting tools
- What is OneDrive
- OneDrive for business
- Resolving sync errors in OneDrive
- The Microsoft Store
- Managing access to the Store
- Sideloading apps
- Troubleshooting UWP apps
- Configuring assigned access
- Using AppLocker to control UWP
- Browser compatibility
- IE compatibility view
- IE enterprise mode
- Troubleshooting edge and Internet Explorer
- Volume activation
- The key hardware components
- Performance monitor
- Optimizing memory and disk
- Servicing branches and update types
- Update sources
- Configuring assigned access
- Managing updates
- Enabling file history in Windows 10
- Windows 7 backup and restore tool
- Previous version tab
- Using Azure backup
- Windows RE tools
Skills Learned
After completing this online training course, students will be able to:
- Describe the process for planning and using a Windows 10 troubleshooting methodology.
- Troubleshoot startup issues and operating system services on a Windows 10 device.
- Resolve issues that pertain to hardware devices and device drivers.
- Troubleshoot Windows 10 devices remotely.
- Troubleshoot issues that pertain to network connectivity.
- Troubleshoot client-configuration failures and issues with Group Policy Objects (GPOs).
- Troubleshoot issues related to user settings.
- Troubleshoot remote connectivity issues.
- Resolve issues that are related to accessing resources from devices that are domain-joined.
- These issues are not domain-joined.
- Troubleshoot issues that pertain to application installation and operation.
- Maintain a device that is running Windows 10.
- Recover a device that is running Windows 10.