This online instructor-led training course covers everything a Teams Administrator must know to plan, deploy, and manage Teams chat, apps, channels, meetings, audio conferencing, live events, and calling. The Teams Administrator is also responsible for upgrading from Skype for Business to Teams. The Teams Administrator understands how to integrate external apps and services.

Course Instructor: Jasmine Jumpp

Course Outline

01. Upgrade from Skype for Business to Microsoft Teams

  • Choose an appropriate upgrade path.
  • Choose coexistence mode to meet specific requirements.
  • Plan and troubleshoot meeting migration.
  • Configure coexistence mode for the organization and per-user.
  • Use Teams Advisor to assess and identify steps to roll out Microsoft Teams.

02. Plan and configure network settings for Microsoft Teams

  • Plan for successful network deployment by using Network Planner.
  • Calculate network bandwidth capacity for Microsoft Teams voice, video, meetings, and Live Events.
  • Assess network readiness by using the Network Testing Companion.
  • Configure network ports and protocols used by Microsoft Teams client application.
  • Configure media optimizations by using QoS.
  • Configure and manage network and locations including reporting labels, emergency addresses, and network topology.

03. Manage a team

  • Create a team.
  • Upgrade an existing resource to a team.
  • Manage privacy levels for a team.
  • Manage org-wide teams.

04. Manage membership in a team

  • Manage users in a team.
  • Configure dynamic membership.
  • Manage access review for team members.

05. Implement governance and lifecycle management for Microsoft Teams

  • Create Team Templates.
  • Teams governance in Microsoft 365 Groups.
  • Configure Microsoft 365 groups, expiration policy, and naming policy.
  • Archive, unarchive, restore, and delete a team.

06. Configure and manage guest access

  • Configure guest users for Microsoft Teams.
  • Configure guest permissions for a team.
  • Configure meeting and live events experiences for guests.
  • Configure messaging and calling options for guests.
  • Remove guests.
  • Manage Azure AD access review for guests.
  • Configure guest access from Azure AD portal.

07. Manage security and compliance

  • Assign Microsoft Teams Admin roles.
  • Create and manage compliance features, including retention policies and sensitivity labels.
  • Create security and compliance alerts for Microsoft Teams.
  • Create an information barrier policy.
  • Interpret security reports for Microsoft Teams.

08. Deploy and manage Microsoft Teams endpoints

  • Deploy Microsoft Teams clients to devices, including Windows, VDI (Virtual Desktop), Windows Virtual Desktop (WVD), MacOS, and mobile devices.
  • Manage configuration profiles.
  • Manage Microsoft Teams device tags.
  • Manage device settings and firmware.
  • Configure Microsoft Teams Rooms.

09. Monitor and analyze service usage

  • Interpret Microsoft Teams usage reports.
  • Interpret Microsoft 365 usage reports.
  • Optimize call quality by using Call Analytics.
  • Analyze organization-wide call quality by using Call Quality Dashboard.
  • Use Power BI to identify call quality issues.

10. Manage chat and collaboration experiences

  • Configure messaging policies.
  • Manage external access.
  • Manage channels for a team.
  • Manage private channel creation policies.
  • Manage email integration.
  • Configure external access for SharePoint and OneDrive for Business.
  • Manage cloud file storage options for collaboration.

11. Manage meeting experiences

  • Configure meeting settings.
  • Create and manage meeting policies.
  • Configure settings for live events.
  • Create and manage policies for live events.
  • Configure conference bridge settings.

12. Manage phone numbers

  • Recommend a PSTN connectivity solution based on specific business requirements.
  • Order phone numbers
  • Manage service numbers.
  • Add, change, or remove an emergency address for your organization.
  • Assign, change, or remove a phone number for a user.
  • Manage voice and audio-conferencing settings for users.
  • Configure dynamic emergency calling.

13. Manage Phone System

  • Manage resource accounts.
  • Create and configure call queues.
  • Create and configure auto attendants.
  • Manage call park policies.
  • Manage calling policies.
  • Manage caller ID policies.
  • Interpret the Direct Routing health dashboard

14. App Policies in a Team

  • Create and manage app permission policies
  • Create and manage app setup policies

Skills Learned

After completing this online training course, students will be able to:

  • Plan and configure a Microsoft Teams environment
  • Manage chat, calling, and meetings
  • Manage a Team
  • Manage membership in a team
  • Implement policies for the Teams app