Module 01 – ISO/IEC 20,000 FOUNDATION
- Workbook (Pdf)
- Overview
- The Foundation Exam
- Concepts Of Service Management
- Concepts Of ISO/IEC 20,000
- What Is A Service Management System
- SMS: Context Of The Organization
- SMS: Leadership And Risk Management
- SMS: 3rd Parties, Documentation, Resource Mgmt
- Scope, Plan And Support The SMS
- SMS: Performance Evaluation And Improvement
- Service Design And Transition
- Service Catalog, Service Asset, Configuration Mgmt
- BRM, SLM, Supplier Management
- Budgeting, Accounting, Demand, Capacity Mgmt
- Change Mgmt, Release And Deployment
- Service Request, Incident, Problem Mgmt
- Availability, Continuity, Security Mgmt
- August 2019 Update
- Exam Preparation
- Sample Paper
- Sample Paper Part 2
- Review Quiz (Number of attempts allowed: Unlimited)