Module 01 – ISO/IEC 20,000 FOUNDATION

  1. Workbook (Pdf)
  2. Overview
  3. The Foundation Exam
  4. Concepts Of Service Management
  5. Concepts Of ISO/IEC 20,000
  6. What Is A Service Management System
  7. SMS: Context Of The Organization
  8. SMS: Leadership And Risk Management
  9. SMS: 3rd Parties, Documentation, Resource Mgmt
  10. Scope, Plan And Support The SMS
  11. SMS: Performance Evaluation And Improvement
  12. Service Design And Transition
  13. Service Catalog, Service Asset, Configuration Mgmt
  14. BRM, SLM, Supplier Management
  15. Budgeting, Accounting, Demand, Capacity Mgmt
  16. Change Mgmt, Release And Deployment
  17. Service Request, Incident, Problem Mgmt
  18. Availability, Continuity, Security Mgmt
  19. August 2019 Update
  20. Exam Preparation
  21. Sample Paper
  22. Sample Paper Part 2
  23. Review Quiz (Number of attempts allowed: Unlimited)