Module 01 – INTRODUCTION TO THE ITIL 4 MANAGING PROFESSIONAL TRANSITION COURSE

  1. Workbook (Pdf)
  2. Overview
  3. ITIL® 4 Managing Professional Transition Exam
  4. Review Quiz (Number of attempts allowed: Unlimited)

Module 03 – CREATE, DELIVER, & SUPPORT

  1. Workbook (Pdf)
  2. Create, Deliver, Support, And Service Value Chain
  3. CDS: Organisational Structures
  4. CDS: Team Capabilities
  5. CDS: Team Culture
  6. Customer-Orientated Mindset Employee Satisfaction
  7. CDS: The Power Of Positive Communication
  8. CDS: Workforce Planning
  9. CDS: Results Based Measuring And Reporting
  10. CDS: Culture Of Continual Improvement
  11. CDS: The Value Stream For A New Service
  12. CDS: Waterfall Vs Agile Project Approaches
  13. CDS: The Value Steam For User Support
  14. CDS: Managing Queues And Backlogs
  15. CDS: Prioritising Work
  16. Review Quiz (Number of attempts allowed: Unlimited)

Module 05 – HIGH VELOCITY IT

  1. Workbook (Pdf)
  2. High Velocity IT And The Service Value Chain
  3. HVIT: High Velocity Terms And Definitions
  4. HVIT: High Velocity IT Objectives
  5. HVIT: High Velocity Four Dimensions Service Mgmt
  6. HVIT: High Velocity And The Service Value Chain
  7. HVIT: High Velocity And The Service Value System
  8. HVIT: The Digital Product Lifecycle
  9. HVIT: The Key Behaviours Of High Velocity IT
  10. HVIT: Ethics
  11. HVIT: Safety Culture
  12. HVIT: Lean
  13. HVIT: Toyota Kata
  14. HVIT: Lean, Agile, Resilience, Continuous
  15. HVIT: Service-Dominant Logic
  16. HVIT: Design Thinking
  17. HVIT: Complexity Thinking
  18. Review Quiz (Number of attempts allowed: Unlimited)

Module 07 – DIRECT, PLAN, AND IMPROVE

  1. Workbook (Pdf)
  2. Direct, Plan, Improve And The Service Value Chain
  3. DPI: Control Scope And Goals Cascade
  4. DPI: Policies, Controls And Guidelines
  5. DPI: Decision Making Authority
  6. DPI: Risk Management
  7. DPI: Governance
  8. DPI: Sufficient Control Levels
  9. DPI: Organisational Change Management
  10. DPI: Identify And Manage Stakeholders
  11. DPI: Effective Communication
  12. DPI: Establishing Feedback Channels
  13. Review Quiz (Number of attempts allowed: Unlimited)

Module 02 – ITIL 4 FOUNDATION OVERVIE

  1. Workbook (Pdf)
  2. ITIL® 4 Key Definitions
  3. ITIL® 4 Key Definitions Part 2
  4. ITIL® Guiding Principles
  5. Guiding Principle: Focus On Value
  6. Guiding Principle: Start Where You Are
  7. Guiding Principle: Progress Iteratively, Feedback
  8. Guiding Principle: Collaborate, Promote Visibility
  9. Guiding Principle: Think And Work Holistically
  10. Guiding Principle: Keep It Simple And Practical
  11. Guiding Principle: Optimise And Automate
  12. Four Dimensions Of Service Management
  13. Dimension: Organisations And People
  14. Dimension: Information And Technology
  15. Dimension: Partners And Suppliers
  16. Dimension: Value Streams And Processes
  17. The Service Value System
  18. The Service Value Chain
  20. Review Quiz (Number of attempts allowed: Unlimited)

Module 04 – DRIVE STAKEHOLDER VALUE

  1. Workbook (Pdf)
  2. Drive Stakeholder Value And Service Value Chain
  3. DSV: The Concept Of The Customer Journey
  4. DSV: The Importance Of The Persona
  5. DSV: Supplier And Partner Relationships
  6. DSV: Customer Relationships
  7. DSV: Mutual Readiness And Maturity
  8. DSV: Designing Digital Service Experiences
  9. DSV: Selling And Procuring Service Offerings
  10. DSV: The Onboarding Process
  11. DSV: Fostering Relationships
  12. DSV: Elevating Mutual Capabilities
  13. DSV: The Offboarding Process
  14. DSV: User Requests For Services
  15. DSV: User Communities And Feedback
  16. DSV: Measuring And Managing Feedback
  17. DSV: Measuring Service Outcomes And Performance
  18. Review Quiz (Number of attempts allowed: Unlimited)

Module 06 – SAMPLE EXAM

  1. Workbook (Pdf)
  2. The ITIL4 Managing Professional Sample Exam Pt1
  3. The ITIL4 Managing Professional Sample Exam Pt2
  4. Review Quiz (Number of attempts allowed: Unlimited)