Module 01 – ITIL INTERMEDIATE – PPO
- Workbook (Pdf)
- Overview
- Setup, Logistics And Expectations
- Foudation Refresher
- Foundation Refresher Part 2
- The Service Design Context Of PPO
- Capacity Management
- Capacity Management Part 2
- Availability Management
- Availability Management Part 2
- Availability Management Part 3
- IT Service Continuity Management
- IT Service Continuity Management Part 2
- Information Security Management
- Demand Management
- Technology And Implementation Considerations
- Sample Paper Review
- Sample Paper Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)