Module 01 – ITIL INTERMEDIATE – PPO

  1. Workbook (Pdf)
  2. Overview
  3. Setup, Logistics And Expectations
  4. Foudation Refresher
  5. Foundation Refresher Part 2
  6. The Service Design Context Of PPO
  7. Capacity Management
  8. Capacity Management Part 2
  9. Availability Management
  10. Availability Management Part 2
  11. Availability Management Part 3
  12. IT Service Continuity Management
  13. IT Service Continuity Management Part 2
  14. Information Security Management
  15. Demand Management
  16. Technology And Implementation Considerations
  17. Sample Paper Review
  18. Sample Paper Review Part 2
  19. Review Quiz (Number of attempts allowed: Unlimited)