Module 01 – SERVICE OPERATION
- Workbook (Pdf)
- Introduction To ITIL Intermediate
- Introduction To Service Operation
- ITIL Foundatition Refresher
- ITIL Foundation Refresher Part 2
- Principles Of Service Operation
- Event Management
- Incidents Vs Problems
- Incident Management
- Incident Management Process Flow
- Incident Management Metrics
- Problem Management Objectives
- Problem Management Process Flow
- Problem Management Metrics
- Request Fulfillment
- Request Fulfillment Process Flow
- Request Fulfillment Metrics
- Access Management Principles And Process Flow
- Monitoring And Control
- Common Service Operation Activities
- Common Service Operation Activities Part 2
- Common Service Operation Activities Part 3
- Service Desk
- Service Desk Part 2
- Technical Management
- Operations Management
- Application Management
- Organizational Structures
- Technology Considerations
- Implementation And Challenges
- Exam Review Introduction
- Exam Review
- Exam Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)