Module 01 – SERVICE OPERATION

  1. Workbook (Pdf)
  2. Introduction To ITIL Intermediate
  3. Introduction To Service Operation
  4. ITIL Foundatition Refresher
  5. ITIL Foundation Refresher Part 2
  6. Principles Of Service Operation
  7. Event Management
  8. Incidents Vs Problems
  9. Incident Management
  10. Incident Management Process Flow
  11. Incident Management Metrics
  12. Problem Management Objectives
  13. Problem Management Process Flow
  14. Problem Management Metrics
  15. Request Fulfillment
  16. Request Fulfillment Process Flow
  17. Request Fulfillment Metrics
  18. Access Management Principles And Process Flow
  19. Monitoring And Control
  20. Common Service Operation Activities
  21. Common Service Operation Activities Part 2
  22. Common Service Operation Activities Part 3
  23. Service Desk
  24. Service Desk Part 2
  25. Technical Management
  26. Operations Management
  27. Application Management
  28. Organizational Structures
  29. Technology Considerations
  30. Implementation And Challenges
  31. Exam Review Introduction
  32. Exam Review
  33. Exam Review Part 2
  34. Review Quiz (Number of attempts allowed: Unlimited)