Module 01 – ACCREDITED ITIL – PRACTITIONER

  1. Workbook (Pdf)
  2. Intro To ITIL Practitioner
  3. Introduction To Exercises
  4. Service Definition
  5. CSI Approach
  6. CSI Approach Part 2
  7. CSI Guiding Principles
  8. Metrics And Measurements
  9. Metrics And Measurements Part 2
  10. Organizational Change Management
  11. Communication
  12. Exam Review Introduction
  13. Exam Review
  14. Exam Review Part 2
  15. Review Quiz (Number of attempts allowed: Unlimited)