Module 01 – ACCREDITED ITIL – PRACTITIONER
- Workbook (Pdf)
- Intro To ITIL Practitioner
- Introduction To Exercises
- Service Definition
- CSI Approach
- CSI Approach Part 2
- CSI Guiding Principles
- Metrics And Measurements
- Metrics And Measurements Part 2
- Organizational Change Management
- Communication
- Exam Review Introduction
- Exam Review
- Exam Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)