Description

Overview

Apple Certified Support Professional (ACSP) certification confirms the candidate’s understanding of macOS’s core functionality as well as having the ability to configure key services,   perform basic troubleshooting,   and support multiple users with essential macOS capabilities.  Candidates for this course may be in a role of help desk professional,   technical coordinator,   or power user who supports macOS users,   manages networks,   or provides technical support for the Mac.

  • 17:26:00 Hours
  • 12 Months Access
  • Presented by highly qualified, industry leading experts

Course Details

What you’ll learn:

  • How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
  • macOS High Sierra features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification
  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Prerequisites

  • macOS familiarity
  • Basic computer navigation skills

INSTALLATION AND CONFIGURATION

  • Overview
  • Getting Prepared
  • Installing macOS High Sierra
  • OS Recovery
  • Initial Configuration
  • Initial Configuration Part 2

USER ACCOUNTS

  • Managing User Accounts
  • Managing User Accounts Part 2
  • Multiple User Accounts
  • User Account Security

FILE SYSTEMS

  • File Storage
  • File Storage Part 2
  • Securing Data
  • Securing Data Part 2
  • File Permissions
  • File Permissions Part 2
  • File Permissions Part 3

DATA MANAGEMENT

  • Managing Files
  • Managing Files Part 2
  • Archives and Images
  • Time Machine

APPLICATIONS AND PROCESSES

  • Managing Applications
  • Application Data
  • Application Data Part 2
  • Application Support
  • Application Support Part 2
  • Application Support Part 3

NETWORK CONFIGURATION

  • Network Configuration
  • Network Configuration Part 2
  • Network Configuration Part 3
  • Advanced Network Configuration

NETWORK SERVICES

  • Sharing Resources
  • Sharing Resources Part 2
  • Using iCloud

SYSTEM MANAGEMENT

  • Peripheral Devices
  • Supporting Printers
  • System Troubleshooting
  • System Troubleshooting Part 2
  • System Troubleshooting Part 3