Business Skills Training Catalog – Professionalism in the Office Series!
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Overview: This course teaches students about positioning yourself as a professional, enhancing your professional image, expanding your skills, communicating for results, and building relationships and networks.
Course Modules:
Module 01 – Positioning Yourself as a Professional
(Duration: 20m)
- Workbook (Pdf)Topic A: Attitude in the Workplace
- What is Attitude?
- Administrative Assistant’s Responsibility
- Professional Behaviors
- Task Oriented Behaviors
- Your Attitude and Your Job
- Topic B: Professionalism
- What is a Professional?
- How to Project Professionalism in the Workplace
- Topic C: Making Changes through Personal Accountability
- What is Accountability?
- Developing an “Entrepreneur” Attitude
- Practicing Personal Accountability
- Create a Plan for Making Changes
- Taking Action
- Lesson 01 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 02 – Enhancing Your Professional Image
(Duration: 17m)
- Workbook (Pdf)
- Topic A: Your Image as a Whole
- Assessing Your Image
- The Benefits of a Professional Image
- Authenticity
- Updating Your Office Skills
- Topic B: Becoming More Marketable
- Personal Appearance
- How to Sabotage Your Image
- How to Project a Professional Image
- A Professional Workspace Presentation
- Topic C: Communicating and Image
- Communicating in Person
- Non-Verbal Communication or Body Language
- Building Credibility
- Remaining Politically Correct
- Lesson 02 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 03 – Expanding Your Skills
(Duration: 23m)
- Workbook (Pdf)Topic A: Attitude in the Workplace
- Review Quiz (Number of attempts allowedExpanding Your Skills
- Enhancing Your Role
- Topic A: Time Management
- Tips for Meeting with Your Manager
- Prioritizing Work Overload
- Prioritizing Your Tasks
- Time
- -Management Tips
- Setting Priorities
- Group Tasks for Greater Efficiency
- Identify Your Stressors
- Turn Your Telephone into a Time
- -Management Tool
- Long
- -Range Planning
- Topic B: Project Management Techniques
- Using Project
- -Management Techniques
- Planning Steps
- Staying Organized
- Topic C: Making Decisions
- Decision Making in Six Easy Steps
- Gather Information
- Identify Options
- Test Each Option Against the Situation
- 4. Make a Decision, Inform Others, and Note Who is Responsible
- 5. Take Action on Your Decision
- 6. Build Feedback Vehicles to Assess the Effectiveness
- Rate Your Decision Making Skills
- Lesson 03 Review : Unlimited)
Module 04 – Communicating for Results Enhancing Your Professional Image
(Duration: 42m)
- Workbook (Pdf)
- Topic A: Keys to Effective Communication
- Keys to Effective Communication
- How Well Do You Listen?
- Active Listening
- Reflecting Feelings
- Check Interpretation
- Show Comprehension
- Paraphrasing
- Requesting More Information
- Summarizing and Responding
- Listening and Responding
- Writing Clearly
- Professional Communication Skills
- Use “You” and “I” Messages
- Writing in Confidence
- Writing Emails
- Common Business Writing Errors
- Conveying Bad News Tactfully
- Topic B: Presentations
- Effective Presentation Skills
- Give a Few Introductory Remarks
- Develop a Clear Preview Sentence of Your Main Points
- Deliver the Body of the Presentation
- Review the Main Points
- Conclude the Presentation
- Using Laptops and LCD Panels Effectively
- Tips for Using Laptops or LCDs
- Techniques for Videoconferencing
- Topic C: Meetings
- Planning for Meetings
- Ten Key Statements for Effective Facilitation
- When Your Manager Travels to a Meeting
- Before the Trip or Meeting
- After the Trip or Meeting
- Lesson 04 Review
- Review Quiz (Number of attempts allowed: Unlimited)
Module 05 – Building Relationships and Networks Expanding Your Skills
(Duration: 31m)
- Workbook (Pdf)Topic A: Attitude in the Workplace
- Topic A: Work and Your Personality
- Interpersonal Skills
- Understanding Your Personality
- Assertiveness
- How to Be More Assertive
- Receptiveness
- How to Be Receptive
- Topic B: Networking
- Building a Network
- Two Types of Network Approaches
- Why Do You Need a Network?
- Making a Good First Impression When Networking
- How to Build a Network and Keep it Alive
- Topic C: Roles in the Office
- Common Sources of Conflict
- Benefits to Resolving Conflict
- 6 Easy Steps to Conflict Resolution
- The Manager’s Role
- What Makes a Good Manager?
- Tips for Establishing a Good Rapport with Your Manager
- Limiting Interruptions
- Learning to Ask for Help
- Lesson 05 Review
- Course Closure
- Lesson 03 Review : Unlimited)
Training Final Exam ?
Are you ready to earn your certificate of completion?
Launch The Exam
- about 2.16 hours on-demand video
- 5 downloadable Pdf Workbooks
- Unlimited time access (During Membership)
- Access on mobile and Desktop
- Certificate of Completion
Course Features Include:
Expert Lectures
Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.Certificates of Completion
Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.PowerPoint Visuals:
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.Professional Development Activities
Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.Review Quizzes
Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.Mobile Access
With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
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