Business Skills Training Catalog – Professionalism in the Office Series!

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Overview: This course teaches students about positioning yourself as a professional, enhancing your professional image, expanding your skills, communicating for results, and building relationships and networks.

Course Modules:

Module 01  – Positioning Yourself as a Professional

(Duration: 20m)

  1. Workbook (Pdf)Topic A: Attitude in the Workplace
  2. What is Attitude?
  3. Administrative Assistant’s Responsibility
  4. Professional Behaviors
  5. Task Oriented Behaviors
  6. Your Attitude and Your Job
  7. Topic B: Professionalism
  8. What is a Professional?
  9. How to Project Professionalism in the Workplace
  10. Topic C: Making Changes through Personal Accountability
  11. What is Accountability?
  12. Developing an “Entrepreneur” Attitude
  13. Practicing Personal Accountability
  14. Create a Plan for Making Changes
  15. Taking Action
  16. Lesson 01 Review
  17. Review Quiz (Number of attempts allowed: Unlimited)

Module 02 – Enhancing Your Professional Image

(Duration: 17m)

  1. Workbook (Pdf)
  2. Topic A: Your Image as a Whole
  3. Assessing Your Image
  4. The Benefits of a Professional Image
  5. Authenticity
  6. Updating Your Office Skills
  7. Topic B: Becoming More Marketable
  8. Personal Appearance
  9. How to Sabotage Your Image
  10. How to Project a Professional Image
  11. A Professional Workspace Presentation
  12. Topic C: Communicating and Image
  13. Communicating in Person
  14. Non-Verbal Communication or Body Language
  15. Building Credibility
  16. Remaining Politically Correct
  17. Lesson 02 Review
  18. Review Quiz (Number of attempts allowed: Unlimited)

Module 03  – Expanding Your Skills

(Duration: 23m)

  1. Workbook (Pdf)Topic A: Attitude in the Workplace
  2. Review Quiz (Number of attempts allowedExpanding Your Skills
  3. Enhancing Your Role
  4. Topic A: Time Management
  5. Tips for Meeting with Your Manager
  6. Prioritizing Work Overload
  7. Prioritizing Your Tasks
  8. Time
  9. -Management Tips
  10. Setting Priorities
  11. Group Tasks for Greater Efficiency
  12. Identify Your Stressors
  13. Turn Your Telephone into a Time
  14. -Management Tool
  15. Long
  16. -Range Planning
  17. Topic B: Project Management Techniques
  18. Using Project
  19. -Management Techniques
  20. Planning Steps
  21. Staying Organized
  22. Topic C: Making Decisions
  23. Decision Making in Six Easy Steps
  24. Gather Information
  25.  Identify Options
  26. Test Each Option Against the Situation
  27. 4. Make a Decision, Inform Others, and Note Who is Responsible
  28. 5. Take Action on Your Decision
  29. 6. Build Feedback Vehicles to Assess the Effectiveness
  30. Rate Your Decision Making Skills
  31. Lesson 03 Review : Unlimited)

Module 04 – Communicating for Results Enhancing Your Professional Image

(Duration: 42m)

  1. Workbook (Pdf)
  2. Topic A: Keys to Effective Communication
  3. Keys to Effective Communication
  4. How Well Do You Listen?
  5. Active Listening
  6. Reflecting Feelings
  7. Check Interpretation
  8. Show Comprehension
  9. Paraphrasing
  10. Requesting More Information
  11. Summarizing and Responding
  12. Listening and Responding
  13. Writing Clearly
  14. Professional Communication Skills
  15. Use “You” and “I” Messages
  16. Writing in Confidence
  17. Writing Emails
  18. Common Business Writing Errors
  19. Conveying Bad News Tactfully
  20. Topic B: Presentations
  21. Effective Presentation Skills
  22.  Give a Few Introductory Remarks
  23.  Develop a Clear Preview Sentence of Your Main Points
  24.  Deliver the Body of the Presentation
  25.  Review the Main Points
  26.  Conclude the Presentation
  27. Using Laptops and LCD Panels Effectively
  28. Tips for Using Laptops or LCDs
  29. Techniques for Videoconferencing
  30. Topic C: Meetings
  31. Planning for Meetings
  32. Ten Key Statements for Effective Facilitation
  33. When Your Manager Travels to a Meeting
  34. Before the Trip or Meeting
  35. After the Trip or Meeting
  36. Lesson 04 Review
  37. Review Quiz (Number of attempts allowed: Unlimited)

Module 05  – Building Relationships and Networks Expanding Your Skills

(Duration: 31m)

  1. Workbook (Pdf)Topic A: Attitude in the Workplace
  2. Topic A: Work and Your Personality
  3. Interpersonal Skills
  4. Understanding Your Personality
  5. Assertiveness
  6. How to Be More Assertive
  7. Receptiveness
  8. How to Be Receptive
  9. Topic B: Networking
  10. Building a Network
  11. Two Types of Network Approaches
  12. Why Do You Need a Network?
  13. Making a Good First Impression When Networking
  14. How to Build a Network and Keep it Alive
  15. Topic C: Roles in the Office
  16. Common Sources of Conflict
  17. Benefits to Resolving Conflict
  18. 6 Easy Steps to Conflict Resolution
  19. The Manager’s Role
  20. What Makes a Good Manager?
  21. Tips for Establishing a Good Rapport with Your Manager
  22. Limiting Interruptions
  23. Learning to Ask for Help
  24. Lesson 05 Review
  25. Course Closure
  26. Lesson 03 Review : Unlimited)

Training Final Exam ?

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Launch The Exam

This course includes
  • about 2.16 hours on-demand video
  • 5 downloadable Pdf Workbooks
  • Unlimited time access (During Membership)
  • Access on mobile and Desktop
  • Certificate of Completion

Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.

  • PowerPoint Visuals:
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.

  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.

  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.

  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!

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