Frequently Asked Questions
Membership
-HOW DO I BECOME A MEMBER?
-ARE THERE ANY ADDITIONAL CHARGES OTHER THAN THE MEMBERSHIP FEE?
-I RECEIVED A SPECIAL CODE TO BECOME A MEMBER, SUCH AS A GROUPON CODE, HOW DO I USE IT?
-DO I GET ACCESS TO ALL OF THE COURSES IN THE PROGRAM?
-CAN I SEE WHAT COURSES ARE INCLUDED IN THE MEMBERSHIP?
-I PURCHASED A TRAINING BUNDLE OR HAD ACCESS TO VIDEOTRAINER AS A PRE-EXISTING TOITTRAINING.COM CUSTOMER, CAN MY OLD TRAINING ACCOUNT BE MERGED WITH THE NEW ONE?
-IS THERE AN EXAM I WILL NEED TO PASS IN ORDER TO EARN THE CERTIFICATE OF COMPLETION FOR A COURSE?
-DO YOU HAVE A MOBILE APP FOR TOITTRAINING.COM I CAN DOWNLOAD TO MY PHONE/TABLET?
We do not have an app. However, our website is mobile friendly (Android and iOS) and can be accessed by any mobile device.
Managing Your Membership
-I FORGOT MY PASSWORD! WHAT DO I DO?
-HOW DO I CHANGE MY PASSWORD ONCE I’M LOGGED IN?
-HOW DO I ADJUST THE TYPES OF NOTIFICATION EMAILS I RECEIVE?
Once you are logged in, click on “Manage Profile” and then select “Preferences”. From here you can set your notification email preferences.
Renewals and Payments
-HOW DO I RENEW MY MEMBERSHIP?
-MY CREDIT CARD HAS BEEN DECLINED, WHY?
Your credit card may have been declined for one of the following reasons:
1.Your credit card may have a limit per transaction or limit per day that you are not able to exceed.
2.Your credit card company may see this transaction as an uncommon purchase and, for your protection, they have declined the charge until you approve the transaction with them personally.
3.The funds are not available on your credit card.
4.Your credit card has expired.
5.Your billing address details do not match what is registered to the card.
If you are an international customer (non-U.S. address), it may be an issue with your postal code or how the address is entered. Please be sure that the address does not include any symbols (- , _ . ).
If you continue to have issues with payment, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@toittraining.com.
-I AM TRYING TO SIGNUP ON MY PHONE AND CANNOT COMPLETE THE PAYMENT DUE TO THE CREDIT CARD DATE FIELD. WHAT IS WRONG?
Please be sure to enter the Month into the first field and the Year into the second field when signing up on a mobile device. For example:
MM
YYYY
or
06
2018
If you continue to have issues, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@toittraining.com
-HOW DO I UPDATE MY PAYMENT INFORMATION?
-WHICH PAYMENT METHOD OTHER THAN A CREDIT CARD COULD I USE TO PAY FOR THE ANNUAL MEMBERSHIP?
-I’VE JUST PAID FOR MY MEMBERSHIP BUT IT SAYS IT’S EXPIRED WHEN I LOG IN.
This might have happened for two reasons:
You created an account that has a username and email address, but the payment was not successful. If this is the case, it will let you log in on www.careeracademy.com, but it shows expired because the payment did not go through. Please log into your account by Clicking Here. Once you have signed into your account, please click on “Securely Renew Your Membership”. This will prompt you to enter in the payment information. Please try entering in your payment information again by only filling in the required fields marked with a red asterisk (*). It may have been an issue with your postal code or how the address is entered. Please try entering the payment information without the postal code and be sure that the address does not include any symbols (- , _ . ). Please be sure to enter the Month into the first field and the Year into the second field. For example:
MM
YYYY
or
06
2018
Once you click submit, a new smaller pop up box will appear and ask you to confirm you would like to make the payment. You will have to click “ok” for it to go through. Once it has successfully been process you will be taken to a “congratulations” page. Please also note that you will receive an e-mail from BluePay once your payment has been received. Please also check your junk/spam folder just in case. If you do not receive an e-mail from BluePay confirming your payment, it is likely that your payment did not go through. Another possibility is that you might have tried to sign up for the membership once before it actually went through. On that attempt to sign up, you created a username, but no payment was made so the registration did not process. What might be happening is that you might be trying to log into your account that actually processed and went through with the username from the one attempt that didn’t. If you believe you might have had more than one attempt to sign up for the membership, please be sure to log in with the correct username for your membership account. If you are not certain what your username or password is, please contact us.
Project Management
-WHERE CAN I GO TO GET MORE INFORMATION ABOUT THE PROJECT MANAGEMENT CERTIFICATIONS?
-IS THE PMP® EXAM PREP COURSE UPDATED TO REFLECT THE RECENT CHANGES IN 2018?
-I AM INTERESTED IN TAKING THE PM AND/OR THE CAPM® COURSE BUT I HAVE NO PREVIOUS EXPERIENCE. CAN I FIND ANY JOB AS PROJECT COORDINATOR IN IT?
-I WANT TO GO FOR MY PMP® CERTIFICATION. WHICH COURSES SHOULD I TAKE?
-I WANT TO GO FOR MY CAPM® CERTIFICATION. WHICH COURSES SHOULD I TAKE?
-WHAT ARE THE PREREQUISITES FOR THE CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM) ® EXAM?
Please visit www.pmi.org and follow these steps to find out what is required to take the CAPM® certification exam:
Step 1: Click “Certification” from the selection bar at the top.
Step 2: Under “Certification Types” select Certified Associate in Project Management (CAPM) ®.
Step 3: On the next page, the CAPM® Certification Requirements will be listed.
-WHAT ARE THE PREREQUISITES FOR THE PROJECT MANAGEMENT PROFESSIONAL (PMP)® EXAM?
Please visit www.pmi.org and follow these steps to find out what is required to take the PMP® certification exam:
Step 1: Click “Certification” from the selection bar at the top.
Step 2: Under “Certification Types” select Project Management Professional (PMP) ®.
Step 3: On the next page, the PMP® Certification Requirements will be listed.
-IS TOIT AN R.E.P. (RECOGNIZED EDUCATION PROVIDER)?
-DO THESE COURSES COUNT TOWARDS THE 35 CONTACT HOUR REQUIREMENT FOR THE PMP®?
Introduction to Project Management
PMP® Exam Prep Series
By taking both, you will be better prepared for your PMP® Certification Exam through PMI® and will meet the Contact Hours requirement. PMI® requires you to have 35 Contact Hours to qualify to sit for the PMP® Exam. Once you complete and pass these two Course Series with a score of 80 or higher, you will have earned even more than the requirement, totaling 51 Contact Hours which PMI® is fine with as long as you have at least 35. You will then be able to apply for the PMP® Exam through PMI® at a separate cost.
-ARE THE EXAM VOUCHERS INCLUDED WITH THE MEMBERSHIP?
-WHAT IS A PDU?
-ARE THESE PDUS VALID FOR CERTIFICATION RENEWAL?
-ARE YOUR VIDEOS DOWNLOADABLE?
-WHAT TYPES OF PAYMENT DO YOU ACCEPT?
-I JOINED THE MEMBERSHIP AND LOGGED IN, WHERE DO I START?
-WHERE DO I SIGN IN? THERE IS NO PLACE ON YOUR PAGE TO SIGN IN.
-HOW DO I REVIEW THE QUESTIONS THAT I GOT WRONG ON A QUIZ? ALL I SEE IS HOW MANY I GOT RIGHT. DO YOU OFFER ANYTHING TO GO WITH THE VIDEOS?
-WOULD I GET THE SAME COURSES THAT ARE INCLUDED IN THIS GROUPON BUNDLE THAT I HAVE OR LOOKED AT, WITH THE MEMBERSHIP?
-ARE PRACTICE LABS INCLUDED IN YOUR ANNUAL MEMBERSHIP?
Reactivating or Cancelling Your Membership
-I CANCELLED MY MEMBERSHIP, BUT NOW I WANT TO RETURN. HOW DO I RENEW?
-HOW DO I CANCEL MY AUTO-RENEWAL/MEMBERSHIP?
In order to cancel the auto-renewal on your account, please log into your account and go to “My Membership” on the far right near the top of the page on the blue banner, then click on “Manage My Membership”. Once you are on that page, you will see two invoices, one that says “Closed” and one that says “Open (Awaiting-Auto Bill)”.
The closed invoice represents the month/year that you already paid for, and the open invoice represents the auto-renewal. To cancel the auto-renewal, simply click on the red “X” located to the left of the open invoice. Once you click on the red “X”, a small window is going to show up asking if you want to confirm you would like to cancel the auto-renewal. Just click on “Ok” to proceed.
After this, your open invoice should have disappeared from the page and that indicates that you have cancelled the auto-renewal and your account will not auto-renew once it expires.
Please note that the link that says “Send confirmation e-mail” does not send a confirmation that you have canceled the auto-renewal even after you have already canceled it. That link was not developed to send you a confirmation about the cancelation; it was developed to send you an confirmation e-mail about the auto-renewal only. If you have already canceled your auto-renewal, please disregard the confirmation e-mail you received if you clicked on that link.
-IF I CANCEL, WILL I STILL HAVE ACCESS TO MY MEMBERSHIP?
Your membership will remain active and all member benefits will remain intact until your existing expiration date. Once your expiration date is reached, all access to member services will be restricted.
General Course Information
-ARE YOUR VIDEOS DOWNLOADABLE?
-WHAT IS A CERTIFICATE OF COMPLETION?
-ONCE I COMPLETE A COURSE SERIES, DO I RECEIVE A CERTIFICATE OF COMPLETION?
-ONCE I COMPLETE A COURSE SERIES, DO I RECEIVE A CERTIFICATE OF COMPLETION?
-HOW DO I ACCESS MY CERTIFICATES OF COMPLETION?
-MY CERTIFICATE OF COMPLETION IS NOT APPEARING. WHAT DO I DO?
-WHAT IS THE MINIMUM PASSING SCORE FOR A QUIZ OR FINAL EXAM?
-HOW MANY TIMES CAN I RETAKE QUIZZES AND FINAL EXAMS?
-I HAVE QUESTIONS ABOUT PROJECT MANAGEMENT COURSES, CONTACT HOURS AND PDUS. WHAT DO I DO?
-HOW DO I GET CERTIFIED ONCE I COMPLETE A COURSE SERIES?
-DO YOUR COURSES SUPPORT CLOSED CAPTIONING?
-ARE ALL OF YOUR COURSES BASED ON JUST VIDEOS?
-WHERE CAN I FIND THE SCHEDULE FOR YOUR ONLINE COURSES? ARE THERE DEADLINES?
-WILL I BE CERTIFIED AFTER TAKING YOUR COURSES AND PASSING THE EXAMS?
-IS THERE A WAY I CAN STOP AND RESTART WHERE I LEFT OFF? ALSO, IS THERE A WAY THAT THE COURSES ARE MARKED AS COMPLETE ONCE I HAVE GONE THROUGH A CERTAIN COURSE?
If you stop in the middle of a video it will not start again from where you left off. You will need to manually move the play bar to where you left off.
The only feature that we have that can track progress at this time, is the favorite button. We would recommend using it to mark off or “Favorite” the last course that you completed or the next one that you are going to start. You can even favorite all of the ones that you complete. To favorite a page, you will click the star next to the title on the page. This will be added to your favorites section that can be access under “My Membership” and then select “My Favorites”.
The scores that you receive on your final exams will be tracked, as well as the certificate that you earn for completing a course series. They can be seen by going to “My Membership” and then select “My Certificates”. There will be 2 tabs to choose from. “Certifications/Programs” will list the certificates of completion and “Journal Entries” will list each attempt at a Review Quiz and/or Final Exam of a course series and the score that you received.
-I AM LOOKING FOR A CERTAIN COURSE ON YOUR CATALOG BUT I CAN’T FIND IT. HOW DO I FIND OUT IF YOU HAVE IT OR IF YOU WILL OFFER IT IN THE FUTURE?
-DOES YOUR TRAINING COURSES QUALIFY FOR CEUS?
-I AM LOOKING FOR CISSP. IS YOUR CISSP COURSE UP TO DATE?
Our CISSP course has been developed by Mile2 and it is meant to be taken with the CISSO course to fully prepare you to take the CISSP exam. I would suggest starting with the CISSO course, then move onto the CISSP course to fully encompass all exam topics.
In addition to our Mile2 CISSP/CISSO course, we also include another version of CISSP with our training membership. We have a version taught by Shon Harris, although some of the material in this version of the course is outdated, we felt including this older course for additional study reference complimented the more recent Mile2 CISSP/CISSO courses quite well. You can see all three of these course series on our Cyber Security catalog page.
-I’M JUST BEGINNING. WHAT COURSE SHOULD I START WITH?
Customer Feedback
-I HAVE FEEDBACK REGARDING A COURSE. HOW CAN I CONTACT CAREERACADEMY.COM WITH MY FEEDBACK?
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