70-685 – Enterprise Desktop Support Technician for Windows 7 Series!

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Overview: Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Series Taught By:Sandra Batakis

Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Course Modules:

Module 01 -Identifying Cause and Resolving Desktop

(Duration: 2h 23m)

  1. Workbook (Pdf)
  2. Application Issues
  3. Identifying Cause and Resolving Desktop Application Issues
  4. Role of Enterprise Technician
  5. Troubleshooting Windows 7
  6. Programs Troubleshooting
  7. Using a Troubleshooter
  8. Demo – Troubleshooter
  9. Problem Steps Recorder
  10. Problem Steps Recorder Output
  11. Demo – Problem Steps Recorder
  12. Software Installation Methods
  13. Installing Applications
  14. Using Group Policy to Install Software
  15. Demo – GPO Driver Installation
  16. Other Group Policy Settings
  17. Group Policy and Software Restrictions
  18. Order of Software Restriction Policies Processing
  19. Enforcement Rules
  20. AppLocker
  21. AppLocker Requirements
  22. Creating AppLocker Rules Procedure Reference
  23. Demo – AppLocker Rules
  24. AppLocker Advantages
  25. AppLocker Disadvantages
  26. Installation Permissions and Compatibility
  27. Mitigation of Compatibility Issues
  28. Application Compatibility Options
  29. Digital Signing Software
  30. Program Compatibility – Control Panel
  31. Application Compatibility Toolkit Features
  32. Application Compatibility Toolkit (ACT)
  33. Running Applications in Compatibility Mode
  34. Demo – Compatibility Toolkit
  35. Other Tools to Know About
  36. User Account Control (UAC)
  37. Demo – User Account Control
  38. Windows Installer
  39. Identifying Cause of and Resolving Desktop Application Issues
  40. Running Legacy Applications
  41. How to Update Applications
  42. Application Updates
  43. Windows Update
  44. Demo – Windows Update
  45. WSUS
  46. GPO Options – WSUS
  47. WSUS Server Administrator
  48. WSUS Options
  49. Troubleshooting Windows Update
  50. Windows Management Instrumentation (WMI)
  51. WMI Tasks
  52. Sample VB Script Using WMI
  53. Internet Explorer
  54. Internet Explorer Privacy Settings
  55. Internet Explorer Add-Ons
  56. Demo – Internet Explorer Add-Ons
  57. Smart Screen Filter
  58. Demo – Smart Screen Filter
  59. Browsing History
  60. Web Site Certificates
  61. Group Policy Restrictions
  62. Demo – Group Policy Restrictions
  63. Restore Default Settings
  64. Chapter 01 Review
  65. Review Quiz (Number of attempts allowed: Unlimited)

Module 03 -Networking with Windows 7

(Duration: 3h 17m)

  1. Workbook (Pdf)
  2. Networking with Windows 7
  3. Windows 7 Network Access
  4. Demo – Network and Sharing Center
  5. Demo – Connect/Disconnect VPN
  6. Link Layer Topology Discover (LLTD)
  7. Troubleshooting: Wired Networks
  8. Troubleshooting: Wireless
  9. Wireless Signal Strength
  10. Network Protocols
  11. Wireless Security
  12. Encryption Methods
  13. Wireless Profiles – Manual Configuration
  14. Demo – Wireless GPO
  15. Automatic Configuration
  16. Network Hardware
  17. Network Architecture
  18. Network Scope
  19. TCP/IP Configuration
  20. Demo – IPCONFIG
  21. TCP/IP Utilities
  22. Demo – TCP/IP Utilities
  23. Demo – Telnet
  24. Testing Connectivity with IPv4
  25. Demo – Testing Connectivity
  26. IPv6
  27. Name Resolution
  28. Domain Name System (DNS)
  29. Hosts File
  30. Windows Internet Name Service (WINS)
  31. LMHOSTS
  32. Order of Name Resolution Methods
  33. Link-local Multicast Name Resolution (LLMNR)
  34. Troubleshooting: Name Resolution
  35. IPSec
  36. Authentication of Connections
  37. Network Profiles
  38. Network Diagnostics
  39. Remote Access Methods
  40. VPN and Dial-up Authentication
  41. Direct Access Configuration
  42. Direct Access Authentication Methods
  43. Connection Manager Administration Kit
  44. Troubleshooting Remote Access
  45. Branch Cache
  46. Branch Cache – Configuration Options
  47. Chapter 03 Review
  48. Review Quiz (Number of attempts allowed: Unlimited)

Module 05 -Supporting Mobile Users

(Duration: 1h)

  1. Workbook (Pdf)
  2. Supporting Mobile Users
  3. VPN Networking
  4. VPN Protocols
  5. VPN Authentication Methods
  6. Network Policies
  7. Network Policies Flow
  8. Remote Desktop
  9. Demo
  10. – Remote Desktop
  11. Configure Remote Desktop through GPO
  12. Demo
  13. – GPO
  14. – RDP
  15. Remote Assistance
  16. Configuring Remote Assistance with GPO
  17. Network Access Protection
  18. Troubleshooting NAP
  19. Direct Access
  20. DirectAccess Configuration Notes
  21. Branch Cache
  22. Setting Power Management
  23. Demo
  24. – Power Management
  25. Chapter 05 Review
  26. Review Quiz (Number of attempts allowed: Unlimited)

Module 07 -Centralizing Configurations

(Duration: 39m)

  1. Workbook (Pdf)
  2. Centralizing Configurations
  3. What is Group Policy
  4. Group Policy Settings
  5. Demo – Local GPO
  6. Tools to Determine Group Policy Issues
  7. Demo – GPO Server
  8. Administrative Templates
  9. Group Policy Application and Processing Order
  10. Settings That Can Affect Group Policy
  11. GPO Examples
  12. Synchronous GPO Processing
  13. Asynchronous GPO Processing
  14. Loopback Processing
  15. GPO Troubleshooting
  16. GPO Tools
  17. Event Viewer
  18. Event Forwarding
  19. Chapter 07 Review
  20. Review Quiz (Number of attempts allowed: Unlimited)

$75.00Add to cart

Module 02 -Operating System Troubleshooting and Support

(Duration: 2h 34m)

  1. Workbook (Pdf)Operating System Troubleshooting and Support
  2. Startup Architecture
  3. Windows Startup Recovery: Two Options
  4. Windows Startup Recovery: Advanced Boot Options
  5. Demo – Windows Advanced Startup Options F8
  6. Recovery Tools in Windows RE
  7. Demo – Windows RE
  8. Windows System Restore
  9. Demo – System Restore
  10. BCD
  11. MSConfig.exe
  12. Demo – MSCONFIG
  13. BCDEdit.exe
  14. Demo – BCDEdit
  15. Demo – Editing BCD
  16. Safe Mode Options
  17. Identifying Software Update Level
  18. Demo – Identifying Software Update Level
  19. Working with Services
  20. Configuring Services
  21. Demo – Configuring Services
  22. Finding Problems with Services
  23. Ways to Disable Services
  24. Demo – SC Query
  25. OS Troubleshooters
  26. Troubleshooting Pack Components
  27. Event Viewer
  28. Demo – Event Viewer
  29. Event Log Configuration
  30. Properties in Event Viewer
  31. Event Viewer and Task Scheduler
  32. Demo – Attach a Task in Event Viewer
  33. Event Forwarding
  34. Creating Event Subscriptions
  35. Enabling Subscriptions for Event Forwarding
  36. System Restore
  37. Windows Experience Index
  38. How Scores Work Together
  39. Demo – Windows Experience Index
  40. Windows 7 and Language Packs
  41. New Features of Language Packs
  42. Language Pack Deployment Options
  43. Multilingual Deployments
  44. Language Deployment
  45. Test Environments
  46. Imaging
  47. Windows Deployment Services
  48. Unattended Setup – WDS
  49. Microsoft Deployment Toolkit
  50. ImageX Commands
  51. ImageX Commands (Cont.)
  52. Internet Explorer Compatibility
  53. Enabling Compatibility
  54. Demo – Internet Explorer Compatibility
  55. Chapter 02 Review
  56. Review Quiz (Number of attempts allowed: Unlimited)

Module 04 -Configuring Security and Troubleshooting Issues

(Duration: 1h 56m)

  1. Workbook (Pdf)
  2. Configuring Security and Troubleshooting Issues
  3. Certificates
  4. Certificate Types
  5. Encrypting Files System
  6. EFS Encryption Keys
  7. Process of EFS
  8. Recovery Agents
  9. EFS Configuration
  10. Best Practices for EFS
  11. BitLocker Drive Encryption
  12. BitLocker Recovery
  13. How to Determine If Your Computer Has TPM
  14. Group Policy Settings – BitLocker
  15. BitLocker Best Practices
  16. BitLocker to Go
  17. Internet Explorer
  18. Demo – Configuring Internet Explorer
  19. User Account Control
  20. Firewalls
  21. Demo – Windows Advanced Firewall
  22. Windows Firewall with Advanced Security
  23. Create a New Rule
  24. Exceptions
  25. Conflicting Firewall Rules
  26. Logging
  27. Network Security Tools
  28. Windows Defender
  29. Demo
  30. – Netsh
  31. Protecting the OS from Attacks
  32. Types of Issues as a Result of Infection
  33. Windows 7 Tools and Features
  34. Demo
  35. – Registry Editor
  36. Demo
  37. – Action Center
  38. Demo
  39. – Windows 7 Action Center
  40. Protecting the PC Proactively
  41. Programs to Assist
  42. Most Effective
  43. Anti
  44. -Virus Software
  45. Microsoft Security Essentials Spyware and Preventative Measures
  46. Internet Explorer Protection
  47. How to Know If Your Infected
  48. How to Respond to Infected PC
  49. Chapter 04 Review
  50. Review Quiz (Number of attempts allowed: Unlimited)

Module 06 -Maintaining Hardware on Windows 7

(Duration: 1h 52m)

  1. Workbook (Pdf)
  2. Maintaining Hardware on Windows 7
  3. Types of Failures
  4. Identifying Hardware Issues
  5. Demo – Hardware Information
  6. Troubleshooting Hardware
  7. Devices Most Likely to Fail
  8. Memory Failures
  9. Hard Drive Failure
  10. Demo – Hard Drives
  11. Working with Hard Drive Issues
  12. Network Card Issues
  13. Power Supply Issues
  14. Hardware Diagnostic Tools Summary
  15. Resource Monitor
  16. Demo – Resource Monitor
  17. Performance Monitor
  18. Demo – Performance Monitor
  19. What Are Data Collector Sets?
  20. Demo – Data Collector Sets
  21. What Is Reliability Monitor?
  22. Demo – Reliability Monitor
  23. Performance Issues
  24. Demo – Process Affinity
  25. Common Components
  26. Device Drivers
  27. Removing Unsigned Drivers
  28. PNPUtil.exe
  29. Driver Verifier
  30. Updating Drivers
  31. Safe Mode
  32. Safe Mode Notes
  33. Legacy Programs with Driver Install
  34. Configuring Page File
  35. Demo – Virtual Memory
  36. Power Management
  37. Managing USB Devices
  38. Windows 7 Clients and Printer Installation
  39. Mobile Users and Printing
  40. XPS Based Printing
  41. Printer Driver Issues
  42. Print Spooler
  43. Spooler Options
  44. Configuration Options
  45. Printer Pools
  46. Installing Printers on the Network
  47. Printers and Group Policy
  48. How to Connect to Network Printers
  49. Internet Printers
  50. Printer Permissions
  51. Location Aware Printing
  52. Chapter 06 Review
  53. Review Quiz (Number of attempts allowed: Unlimited)

Module 08 -User Login, Profiles and Access to Resources

(Duration: 1h 33m)

  1. Workbook (Pdf)
  2. User Login, Profiles and Access to Resources
  3. Login Process
  4. Types of Authentication
  5. Demo – User Accounts
  6. Multi-factor Authentication
  7. Network Infrastructure
  8. Active Directory
  9. Active Directory Infrastructure
  10. Active Directory Topology
  11. Network Based Services
  12. DNS
  13. Types of DNS Zones
  14. Demo – DNS
  15. DHCP
  16. Time Servers
  17. Trust Relationships
  18. Trust Examples
  19. Machine Accounts
  20. Benefits of Pre-staging Computer Accounts
  21. User Accounts
  22. Cached Credentials
  23. User Profiles
  24. Local Profiles
  25. Roaming User Profiles
  26. Mandatory User Profiles
  27. Troubleshooting: Login Settings
  28. Troubleshooting: Logon Errors
  29. Drive Mappings
  30. Demo – Drive Mappings
  31. Shared Folders
  32. Offline Files
  33. Offline File Settings – Server Side
  34. Demo – Offline Files
  35. Configuring Offline Files – Client Side
  36. Sync Center
  37. Offline Files Options
  38. Troubleshooting: Offline Files
  39. Transparent Caching
  40. NTFS Security
  41. Combining Shared Permissions with NTFS Permissions
  42. Inheritance
  43. NTFS DENY Permission
  44. Using DFS for Access to File Resources
  45. How DFS Works
  46. Notes About DFS
  47. Restoring Files – Local and Network
  48. Backups
  49. Chapter 08 Review
  50. Course Closure
  51. Review Quiz (Number of attempts allowed: Unlimited)
This course includes
  • about 15.25 hours on-demand video
  • 8 downloadable Pdf Workbooks
  • Unlimited time access (During Membership)
  • Access on mobile and Desktop
  • Certificate of Completion

Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.

  • PowerPoint Visuals:
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.

  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.

  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.

  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!

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