Overview
ITIL® is a registered trade mark of AXELOS Limited.
Exam: ITIL® 4 Foundation
Course Instructor: Raymond Lacoste
Course Outline
01. Course and ITILv4 Overview
- Introduction to ITILv4 Course and Exam Objectives
- Overview of ITILv4
02. ITILv4 Learning Outcome 1
- ITILv4 Terms and Definitions
- Terms and Definitions Practice Questions
03. ITILv4 Learning Outcome 4 and 3
- Overview of the ITIL Service Value System
- The 4 Dimensions of Service Management
- SVS and 4Ds Practice Questions
04. ITILv4 Learning Outcome 2
- The 7 Guiding Principles
- 7GPs Practice Questions
05. ITILv4 Part of Learning Outcome 7 and Learning Outcome 5
- The Continual Improvement Model
- CIM Practice Questions
- The Service Value Chain
- SVC Practice Questions
06. ITILv4 Learning Outcome 6 and 7
- ITIL Practices Overview
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Service Level Management
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
- Change Enablement
- Service Desk
- IT Asset Management
- Service Configuration Management
- Release Management
- Deployment Management
- Practice Questions and Course Wrap-up
Skills Learned
After completing this online training course, students will be able to:
- Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices