Module 01 – ACCREDITED ITIL INTERMEDIATE – OSA
- Workbook (Pdf)
- Overview
- Logistics, Expectations And Startup
- Reviewing The Service Lifecycle
- Incident Management
- Problem Management
- Event Management
- Request Fulfillment
- Service Operation Stage
- Access Management
- The Service Desk Function
- The Other Three Functions
- Technology And Implementation
- Sample Paper Review
- Sample Paper Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)