Service Management

Project Management VS Service Management 7 M

You’ve heard the terms “service management” and “project management”, but do you really understand what they are? In this training trainer briefly explains the concepts and they explore the difference between the two.

ITIL 4 Foundation 16 H 16 M

Accredited ISO/IEC 20,000:201 88 H 30 M

In this series we explore the concepts of the ISO / IEC 20,000 standard and prepare for the ISO / IEC 20,000 Service Management Foundation examination.

SIAM Foundation 18 H 34 M

Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service provider. In this series we explore the SIAM Eco-system including the business case for SIAM, the benefits of the methodology, the processes involved, and the challenges to implementing and maintaining the eco-system. This series also prepares you for the EXIN SIAM Foundation exam.

DevOps Foundation 7 H 37 M

Accredited DevOps Professional 13 H 10 M

This EXIN DevOps Professional certification has been designed to give IT professionals background knowledge and understanding of essential DevOps practices. Created as a stepping-stone to the EXIN DevOps Master certification, this certification looks at the Three Ways, the good habits of change control, and maintaining security compliance. This series will also contribute toward preparation for the EXIN DevOps Professional certification.