Overview
Students will also learn the fundamentals of CUCM’s call routing logic which includes exploring route patterns, route lists, route groups (local route groups) as well as a very important topic; Class of Service (CoS), ie. Calling search spaces and route partitions.
Course Instructor: Ralph Smith
Course Outline
01. Introduction to Cisco Unified Communications Fundamentals and Network Terminology
- Understanding basic components of CUCM
- Understanding fundamental network terminology
02. Understanding CUCM Administrative and User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
03. Common Phone and User Configuration Settings
- Adding, modifying, and deleting endpoints
- Adding, modifying, and deleting users
04. Basic Dial Plan Using NANP
- Describing Dial Plan Components
- Class of Service (COS)
05. Configuring Endpoint Phone Features
- Shared lines
- Call Park
- DND
- iDivert
- Music on Hold (MOH)
- Extension Mobility
06. Basic Media Resource Configuration
- Understanding Media Resources
- Annunciators and MOH
- Describing Conference Devices
- Implementing Conference Bridges
07. Basic Cisco Unity Connection Architecture
- Basic CUC Architecture
- Integrating CUCM with CUC (SIP)
- Understanding Cisco Unity Connection Administrative Interfaces
- Configuring CUC Users, Mailboxes and Endpoints for CUC Access
- Introduction to CUC Call Handlers
08. Basic Call Detail Records (CDRs) and Disaster Recovery
- Introduction to Call Detail Records
- Configuring Disaster Recovery Backup
- Performing CUCM Backup and Recovery
Skills Learned
After completing this online training course, students will be able to:
- The basics of how a CUCM cluster operates
- How to configure and modify media resources
- How to conference
- The fundamentals of CUCM’s call routing logic