In this instructor-led, online training course, students will learn how to use Outlook to send, receive, and manage email messages, manage contact information, schedule appointments and meetings, create tasks and notes, and customize the Outlook interface.

Course Instructor: Ashley Hunt

Course Outline

Overview for new users

2019 New Features


  • Conversations: Adding and ignoring
  • Mailbox Clean up
  • Changing views in Outlook
  • Creating and editing folders
  • Categorize email
  • Search folder
  • Using quick steps
  • Working with attachments
  • Adding signatures
  • Automatic replies
  • Using insights
  • Working with flags


  • Creating calendar events
  • Meeting requests
  • Responding to a meeting request
  • OneNote and Outlook
  • Recurring meetings
  • Options and permissions


  • Tasks and to-do items
  • To-do lists and categories
  • Contact cards, Quick tasks, and Help

Skills Learned

After completing this online training course, students will be able to:

  • Create an appointment or event
  • Invite others to meetings
  • Use Quick Steps
  • Create tasks
  • Flag emails
  • Save attachments
  • Create inbox folders
  • Arrange email by date or by sender
  • Create new messages
  • Ignore conversations
  • Utilize sorting and filtering views