Module 01 – ACCREDITED ITIL EXPERT – MALC
- Workbook (Pdf)
- Logistics, Setup And Expectations
- Foundation Refresher
- Key Concepts Of ITIL
- Key Concepts Of ITIL Part 2
- Communication And Stakeholder Management
- A Focus On Integration
- Service Strategy Processes
- Service Design Processes
- Service Transition Processes
- Service Operation Processes
- Universal Value Of CSI
- Service Design Across The Lifecycle
- Service Transition Across The Lifecycle
- Service Operation And CSI Across The Lifecycle
- Managing Success Across The Lifecycle
- Governance Across The Lifecycle
- Organization Across The Lifecycle
- The Importance Of Measurement
- Implementing And Improving ITSM
- Sample Paper Review
- Sample Paper Review Part 2
- Review Quiz (Number of attempts allowed: Unlimited)