Module 01 – CUSTOMER SERVICE SKILLS FOR TECHIES
- Workbook (Pdf)
- Overview
- Introduction
- Communication Principles
- Communication Principles Part 2
- Communication Principles Part 3
- Communication Principles Part 4
- Communication Skills
- Communication Skills Part 2
- Emotional Intelligence
- How To Disagree
- Listening Skills
- Stress Management
- Electronic Communication
- Incident Vs Problem
- Service Desk Basics: Computing
- Service Desk Basics: Computing Part 2
- Service Desk Basics: Computing Part 3
- Service Desk Basics: Data
- Service Desk Basics: Data Part 2
- Service Desk Basics: Data Part 3
- Service Desk Basics: Computers
- Service Desk Basics: Computers Part 2
- Service Desk Basics: Networks
- Review Quiz (Number of attempts allowed: Unlimited)