Module 01 – CUSTOMER SERVICE SKILLS FOR TECHIES

  1. Workbook (Pdf)
  2. Overview
  3. Introduction
  4. Communication Principles
  5. Communication Principles Part 2
  6. Communication Principles Part 3
  7. Communication Principles Part 4
  8. Communication Skills
  9. Communication Skills Part 2
  10. Emotional Intelligence
  11. How To Disagree
  12. Listening Skills
  13. Stress Management
  14. Electronic Communication
  15. Incident Vs Problem
  16. Service Desk Basics: Computing
  17. Service Desk Basics: Computing Part 2
  18. Service Desk Basics: Computing Part 3
  19. Service Desk Basics: Data
  20. Service Desk Basics: Data Part 2
  21. Service Desk Basics: Data Part 3
  22. Service Desk Basics: Computers
  23. Service Desk Basics: Computers Part 2
  24. Service Desk Basics: Networks
  25. Review Quiz (Number of attempts allowed: Unlimited)