Apple Certified Support Professional macOS 11

• Help desk specialists, technical coordinators, service technicians, or IT professionals who need to support users of macOS systems
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs
• Resellers, distributors, systems integrators, and consultants who are selling Mac computers

• CompTIA A+ is recommended
• Basic experience navigating macOS

INSTALLATION AND CONFIGURATION

• Overview
• Installation Requirements
• Building Installation Media
• Installing MacOS
• Initial System Configuration
• Configuring Printers

USER ACCOUNTS

• Local User Accounts
• ICloud Accounts
• Special User Accounts
• User Account Security
• Screen Time

DATA MANAGEMENT

• Storage Hardware
• File Systems
• File System Maintenance
• FileVault Disk Encryption
• Archives And Disk Images
• Default File Permissions
• Customizing Permissions
• Special File Permissions
• Aliases And Links
• Hidden Files
• Understanding File Domains

APPLICATIONS AND PROCESSES

• Using the macOS App Store
• Application Security
• Application Preferences
• Quick Look
• Auto Save
• Voice Control And Siri

NETWORKING

• Network Types and Addressing
• Configuring Ethernet Adapters
• Configuring WiFi Adapters
• Network Locations
• File and Folder Sharing
• Apple Remote Desktop

TROUBLESHOOTING AND SUPPORT

• Troubleshooting Applications
• Troubleshooting Peripherals
• Updating MacOS
• The MacOS Boot Process
• Introduction To MacOS Recovery
• Backing Up With Time Machine
• Restoring Files From Time Machine
• Restoring MacOS From Time Machine

Introduction to macOS

• Describe macOS.
• Describe new macOS Big Sur 11 features.

Update, Upgrade, Reinstall macOS

• Describe the differences between a macOS update, upgrade, and reinstallation.
• Describe the macOS Installer.
• Update macOS.
• Upgrade macOS.
• Reinstall macOS.
• Verify system information.
• Troubleshoot a macOS upgrade or reinstallation.

Set Up Your Mac

• Complete initial macOS configuration.
• Adjust common system settings.
• Identify and install a configuration profile.

Use the Command Line

• Describe when the command-line interface is useful.
• Use man (manual) pages to find more information about commands.
• Manipulate files in the command-line interface.

Use macOS Recovery

• Access macOS Recovery utilities.
• Manage Start-up Security Utility.
• Set a firmware password to secure macOS start-up for Intel-based Mac computers.
• Manage Secure Boot and external boot options for Intel-based Mac computers with the T2 chip.
• Reinstall macOS from macOS Recovery.
• Create an external macOS Recovery disk.

Update macOS

• Configure automatic macOS software update settings in Software Update preferences.
• Configure automatic App Store software update settings in App Store preferences.
• Automatically update Apple-sourced software.
• Manually update Apple software.

Manage User Accounts

• Recognize various user account types and user attributes.
• Create and manage user accounts.
• Restrict access for children with Screen Time settings.
• Adjust login and fast user switching settings.

Manage User Home Folders

• Describe user home folders.
• Delete users’ accounts and archive their home folder contents.
• Migrate and restore home folders.

Manage Security and Privacy

• Describe password types and use.
• Manage secrets in Keychain.
• Turn on iCloud Keychain and manage it.
• Manage systemwide security and user privacy.
• Approve System Extensions.
• Approve Legacy system extensions.
• Use Find My.
• Secure your Mac with Activation Lock.
• Lock your screen.

Manage Password Changes

• Change known passwords.
• Reset lost user passwords.

Manage File Systems and Storage

• Recognize systems that macOS supports.
• Manage disks, partitions, and volumes.
• Troubleshoot and repair partition and volume issues.

Manage File Vault

• Describe how File Vault helps protect data.
• Enable File Vault protection.
• Describe how to regain access to a File Vault-protected Mac when all local user account passwords are lost.

Manage Permissions and Sharing

• Describe file ownership and permissions.
• Explore macOS default shared folders.
• Securely manage file and folder access.

Use Hidden Items, Shortcuts, and File Archives

• Navigate to hidden files and folders.
• Examine packages and bundles.
• Manage aliases and links.
• Create and open ZIP archives and disk images.

Manage System Resources

• Explore and understand the macOS file layout.
• Discover common system files, their location, and their purpose.
• Describe System Integrity Protection.
• Manage font resources.

Use Metadata, Siri, and Spotlight

• Describe how macOS stores and uses file metadata.
• Use metadata such as tags and comments to organize your files.
• Use Siri and Spotlight to search for local and internet resources.

Manage Time Machine

• Describe Time Machine.
• Configure Time Machine to back up data.
• Restore files from a Time Machine backup.

Install Apps

• Install apps from the App Store.
• Describe app support and identify security issues.
• Install apps using software packages and the drag-and-drop method.

Manage Files

• Use Launch Services and Quick Look to open files.
• Describe how Launch Services uses the app database.
• Preview files with Quick Look and the Preview pane.
• Work with apps that support Auto Save and Versions.
• Save and open documents saved to iCloud.
• Optimize local storage to reclaim space on the system volume.

Manage and Troubleshoot Apps

• Describe and support app types.
• Install Rosetta.
• Manage app extensions and widgets in Notification Center.
• Monitor and control processes and apps.
• Explore various app troubleshooting techniques.

Manage Basic Network Settings

• Describe Transmission Control Protocol/Internet Protocol (TCP/IP) networking concepts.
• Configure and monitor network settings.
• Connect to a Wi-Fi network.

Manage Advanced Network Settings

• Describe the macOS network configuration architecture.
• Manage multiple network locations and service interfaces.
• Configure advanced network settings.

Troubleshoot Network Issues

• Identify and resolve network configuration issues.
• Verify network configuration with Network preferences.
• Use Terminal to aid in troubleshooting.

Manage Network Services

• Describe how macOS accesses shared network services.
• Configure built-in macOS network apps.
• Browse and access network file services using the Finder.
• Troubleshoot network shared service issues.

Manage Host Sharing and Personal Firewall

• Examine and turn on host-sharing services built into macOS.
• Examine and turn on content caching services built into macOS.
• Use screen-sharing tools to access other network hosts.
• Use AirDrop to share files.
• Secure shared services by configuring the personal firewall.
• Troubleshoot shared service issues.

Manage Printers and Scanners

• Describe technologies that enable macOS to print.
• Configure macOS for printers and multifunction devices.
• Manage and troubleshoot print jobs.

Troubleshoot Start-up and System Issues

• Describe the macOS start-up process.
• Examine the essential files and processes that are required to successfully start up.
• Learn about macOS start-up modes.
• Troubleshoot start-up and login processes.