Description

Overview

  • 18:34:00 Hours
  • 12 Months Access
  • Presented by highly qualified, industry leading experts

Service Integration and Management (SIAM), is a widely acknowledged approach for managing numerous service providers by integrating them into a single business-facing IT organisation.

This Foundation level certification will provide you with an overview of SIAM’s structures and roadmap, as well as roles and responsibilities, SIAM practises and procedures and the problems and risks that organisations confront.

  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

Course Details

Objectives

  • Overview
  • Introduction To SIAM
  • SIAM Eco-System And Terminology
  • SIAM Practices
  • SIAM Practices – Process Forums
  • SIAM Drivers – Service Satisfaction
  • SIAM Drivers – Source Landscape
  • SIAM Drivers – Operational Efficiencies
  • SIAM Drivers – External And Commercial
  • The Business Case For SIAM
  • SIAM Implementation Roadmap
  • Service Integrators – External Service Integrator
  • Service Integrators – Internal Service Integrator
  • Service Integrators – Hybrid Service Integrator
  • Service Integrators – Lead Supplier
  • SIAM Practices
  • Roles And Responsibilities
  • SIAM Processes – Introduction
  • SIAM Processes – Audit And Control And BRM
  • SIAM Processes – Change Mgmt. And Release Mgmt.
  • SIAM Processes – Contract Mgmt. And CSI
  • SIAM Processes – Event Mgmt. And Financial Mgmt.
  • SIAM Processes – Sec Mgmt. And Knowledge Mgmt.
  • SIAM Processes – Incident Mgmt.
  • SIAM Processes – Problem Mgmt.
  • SIAM Processes – SLM And Supplier Mgmt.
  • SIAM Processes – Configuration Mgmt.
  • SIAM Processes – SPM And SCM
  • SIAM Processes – Project Mgmt And Toolset Mgmt
  • SIAM And Other Frameworks: ISO/IEC 20000
  • SIAM And Other Frameworks: Lean And COBIT
  • SIAM And Other Frameworks: DevOps And Projects
  • Cultural Considerations
  • Challenges And Risks
  • Examination Preparation
  • Exam Review

Audience

  • This online SIAM Foundation course is an introductory level course for delegates interested in Service Integration and Management methods.

Prerequisites

  • No prior understanding of SIAM is required for this training. It is suggested that you be familiar with IT service management terms, such as ITIL or ISO/IEC 20000.

Course Outline

Top of Form

SIAM FOUNDATION

  • Overview
  • Introduction To SIAM
  • Introduction To SIAM Part 2
  • SIAM Eco-System And Terminology
  • SIAM Practices
  • SIAM Practices – Process Forums
  • SIAM Drivers – Service Satisfaction
  • SIAM Drivers – Source Landscape
  • SIAM Drivers – Operational Efficiencies
  • SIAM Drivers – External And Commercial
  • The Business Case For SIAM
  • SIAM Implementation Roadmap
  • Service Integrators – External Service Integrator
  • Service Integrators – Internal Service Integrator
  • Service Integrators – Hybrid Service Integrator
  • Service Integrators – Lead Supplier
  • SIAM Practices
  • Roles And Responsibilities
  • Roles And Responsibilities Part 2
  • SIAM Processes – Introduction
  • SIAM Processes – Audit And Control And BRM
  • SIAM Processes – Change Mgmt. And Release Mgmt.
  • SIAM Processes – Contract Mgmt. And CSI
  • SIAM Processes – Event Mgmt. And Financial Mgmt.
  • SIAM Processes – Sec Mgmt. And Knowledge Mgmt.
  • SIAM Processes – Incident Mgmt.
  • SIAM Processes – Problem Mgmt.
  • SIAM Processes – SLM And Supplier Mgmt..
  • SIAM Processes – SLM And Supplier Mgmt. Part 2
  • SIAM Processes – Configuration Mgmt.
  • SIAM Processes – SPM And SCM
  • SIAM Processes – Project Mgmt And Toolset Mgmt
  • SIAM And Other Frameworks: ISO/IEC 20000
  • SIAM And Other Frameworks: Lean And COBIT
  • SIAM And Other Frameworks: DevOps And Projects
  • Cultural Considerations
  • Challenges And Risks
  • Challenges And Risks Part 2
  • Challenges And Risks Part 3
  • Examination Preparation
  • Exam Review
  • Exam Review Part 2