Description

Overview

  • 14:39:00 Hours
  • 12 Months Access
  • Presented by highly qualified, industry leading experts

VeriSM is a new service management method that aims to assist businesses in developing a flexible operating model that can adapt and grow over time. VeriSM explains how a company may design service management principles and then provide value through a mix of management approaches.

The VeriSM Foundation course gives you the best chance of passing the exam and earning the certification. The Foundation level is the base level that’s required to continue to earn more advanced certifications.

  • The Service Organization (10%)
  • Service Culture (5%)
  • People and Organizational Structure (20%)
  • The VeriSM™ Model (32.5%)
  • Progressive Practices (20%)
  • Innovative technologies (10%)
  • Getting started (2.5%)

Course Details

Objectives

  • Introduction To VeriSM
  • The VeriSM Qualification
  • Organisational Context
  • Digital Transformation
  • Organisational Governance
  • Service Culture
  • Organisational Structure
  • Service Management Challenges
  • The VeriSM Model
  • The Management Mesh
  • VeriSM Stages: Define
  • VeriSM Stages: Produce
  • VeriSM Stages: Provide
  • VeriSM Stages: Respond
  • Adapting The VeriSM Model
  • Progressive Management Practices: Agile
  • Progressive Management Practices: DevOps
  • Progressive Management Practices: SIAM
  • Progressive Management Practices: Lean
  • Progressive Management Practices: Shift Left
  • Progressive Management Practices: CX / UX
  • Progressive Practice: Continous Delivery
  • Innovative Technologies
  • Technologies: Cloud And Virtualisation
  • Technologies: Automating, Big Data And IoT
  • Technologies: Mobile Computing
  • Getting Started With VeriSM
  • Exam Review

Audience

  • Graduates and students who want to work in service management
  • Managers who want to implement new service management techniques
  • Executives who want to improve the quality of their service delivery
  • Owners and managers of service businesses that wish to be known for having up-to-date knowledge and abilities
  • IT personnel – who must be aware of the implications of changing management practices

Prerequisites

  • The VeriSM Foundation has no necessary prerequisites as such.

Course Outline

Top of Form

VERISM FOUNDATION

  • Introduction To VeriSM
  • The VeriSM Qualification
  • Organisational Context
  • Organisational Context Part 2
  • Organisational Context Part 3
  • Digital Transformation
  • Organisational Governance
  • Service Culture
  • Organisational Structure
  • Service Management Challenges
  • Service Management Challenges Part 2
  • The VeriSM Model
  • The VeriSM Model Part 2
  • The Management Mesh
  • VeriSM Stages: Define
  • VeriSM Stages: Produce
  • VeriSM Stages: Provide
  • VeriSM Stages: Respond
  • Adapting The VeriSM Model
  • Progressive Management Practices: Agile
  • Progressive Management Practices: Agile Part 2
  • Progressive Management Practices: DevOps
  • Progressive Management Practices: SIAM
  • Progressive Management Practices: Lean
  • Progressive Management Practices: Shift Left
  • Progressive Management Practices: CX / UX
  • Progressive Practice: Continous Delivey
  • Innovative Technologies
  • Technologies: Cloud And Virtualisation
  • Technologies: Automating, Big Data And IoT
  • Technologies: Mobile Computing
  • Getting Started With VeriSM
  • Exam Review
  • Exam Review Part 2